In this podcast, Josh Phegan and Alexander Phillips discuss mapping consumer experiences, standards for 6-star service, coaching your team with options they can use to win the listing, and touchpoints that show the vendor you’re there for them every step of the way.
Tag Archives: training
Fast Pace Ep 58 – Growing a future management team
In this Fast Pace episode, Dean Mackie and Josh Phegan offer leadership guidance around growing a future management team. They discuss cultural environment, growth and alignment, succession planning, types of leadership, recognising and developing talent, the leadership journey, the line of continuum, and training for initiative and autonomy.
Train experiences
Training information alone will quickly fade. What you want to do is train experiences, and in my Growth, Leadership and Management Tip today I’ll show you what to train and how to map it, and I’ll help you train your people to be consistently exceptional.
Skill shortage
After two years of doing business in a virtual world, we’re back in the workplace with a skill shortage for a very different market. In today’s Coaching Tip, I’ll show you the basic skill sets you need and how to develop them, and I’ll share secrets from some of the biggest businesses in Australia.
Fast Pace Ep 53 – Sticking to core
In this Fast Pace episode, Dean Mackie and Josh Phegan look at training protocols and initiatives. They discuss short term tactics and long term planning, fundamental core skills vs. current trends, training your brand’s USPs, skills qualification, and skills specific to categories and experience.
The culture doc
What you actually stand for defines the foundations for your business, and in my Growth, Leadership and Management Tip today I’ll tell you why a culture document that clearly articulates what you stand for as a brand is so important, and how to put that together.
Fast Pace Ep 49 – Flip the script
In this Fast Pace episode, Dean Mackie and Josh Phegan look at taking people from zero to hero inside the property management business. They talk about building the confidence of property managers by implementing training programs, defining the role and making the processes clear. They explain that recruiting the right people can add value to your business. And they discuss the day-to-day functions in property management and how utilising software to improve the workflow can help your team get ahead and build a connection with customers.
Beyond survival
Your role goes beyond survival for your business, and in my Growth, Leadership and Management Tip today, I’ll show you how to make sure new people start at a higher level and are clear from the start around what you do and what makes your brand unique.
Recruiting
No unicorn agent is simply going to walk in and ask to work for you. In my Growth, Leadership and Management Tip today I’ll show you what recruiting is all about, which platforms for success you must have, and how to make it simple to attract the best talent.
Fast growth – what’s next for you?
How do you coach that person in your business whose growth is spiralling out of control? In this Growth, Leadership and Management Tip I’ll show you how to help your people manage fast growth, stay ahead of them as a leader, and have a bigger vision of what’s next for you.