You’ve got to know how you win, pitch and serve, and in this Growth, Leadership and Management Tip I’ll help you define your formula, train your people to deliver your brand’s unique customer experience, and keep those customers coming back.
Tag Archives: data
Fast Pace Ep 40 – How to crack new markets
In this episode, Dean Mackie and Josh Phegan tell how to crack new markets by using existing data and relationships. They discuss knowing your goals, setting your strategy, being a market leader, finding where the landlords live, hybrid models for competition, creating scale through focus, and the hub-and-spokes marketplace model.
Founders Ep 8 – Josh Symons, MRI Software
In this episode Josh Phegan & David Choi interview Josh Symons of MRI Software. Josh’s focus is on sales and property management, the lack of alignment between departments and teams, and the challenges of integration. He explains big data and exhaust data, servicing landlords as 4-dimensional customers, why PM needs automation and specialisation, the relationship between tech and PM, weaknesses the pandemic exposed, better ways to show properties, and how sales has already been using new technologies successfully.
The data lake and the future of business
You don’t realise the power sitting inside the data you have. In this Growth, Leadership and Management Tip I’ll show you the data lake and the future of business, and the power you’ve already got to create a customer experience that will increase your referrals.
Conversion conversations
It’s not about more questions or better questions, it’s the game changing questions I’ll give you in this week’s Coaching Tip. I’ll help you have successful conversion conversations, gather and use the data you need, and achieve the customer’s desired result.
Ep 272 – Faster decisions
This podcast features Josh Phegan and Alexander Phillips on making faster decisions and building better call lists, matching buyers and sellers with previous appraisals, and creating momentum with a sense of urgency and a bit of fear.
You must care
You need to think about changing your relationship with your existing customers, and in this Coaching Tip, I’ll show you why you must care for your customer base. We’ll look at the power of the “data lake” and the importance of building transformative client relationships.