In this podcast, Josh Phegan and Alexander Phillips discuss mapping consumer experiences, standards for 6-star service, coaching your team with options they can use to win the listing, and touchpoints that show the vendor you’re there for them every step of the way.
Tag Archives: coaching
Reference point
If you buy a property today, what will it sell for later? In this Coaching Tip, I’ll show you how to set a reference point for value based on realistic perspective and insight so you can help your clients make their best buying and selling decisions.
Finding latent demand
Right now, people have significant equity, with the capacity to do transactions. In my Coaching Tip today, I’ll help you with finding latent demand, and I’ll give you dialogue with a few key questions to create buyers today who will become sellers in the future.
The three lists
Your massive database means nothing if you don’t do anything with the data. In my Coaching Tip today, I’ll give you three lists that will help you build the critical high-performance skills you need to use that data and build an incredible business.
Motivation commitment
It’s motivation that makes a market fluid and commitment that completes the transaction. In my Coaching Tip today, I’ll examine the motivations of buyers, sellers and you as an agent, and I’ll show you how your understanding of these elements will help you win.
Peaks and plateaus
Post-pandemic, the rules we knew are gone. In this Coaching Tip, I’ll look at peaks and plateaus, the most important question for your personal development, knowing how to get off the plateau, and understanding what really drives you.
Customer obsession
We’re in an experience economy. In my Coaching Tip today, I’ll tell you about customer obsession, show you what great customer service looks like, and illustrate how the little things build up to great referrals and greater fees.
Driving confidence
Confidence separates you from everyone else in your marketplace, and in my Coaching Tip today, I’m talking about driving confidence. I’ll show you how it opens up opportunities, and I’ll give you a 4-step model to get past fear, master your skillsets, and become that great agent.
Hit-refresh on your buyer work
You had thousands of buyers last year, but suddenly there’s none? In this Coaching Tip, I’ll give you the skillset to hit refresh on your buyer market by matching unsold properties with buyers already inside your database, and what to look for to make that match.
Skill shortage
After two years of doing business in a virtual world, we’re back in the workplace with a skill shortage for a very different market. In today’s Coaching Tip, I’ll show you the basic skill sets you need and how to develop them, and I’ll share secrets from some of the biggest businesses in Australia.