In this podcast, Josh Phegan and Alexander Phillips discuss mapping consumer experiences, standards for 6-star service, coaching your team with options they can use to win the listing, and touchpoints that show the vendor you’re there for them every step of the way.
Tag Archives: team
Sustainability and longevity
You can’t run your business for twenty years at the pace you’re running now. In my Coaching Tip today, I’ll help you grow your business for sustainability and longevity with the right systems and people, plan for the future, and improve your quality of life.
Fast Pace Ep 58 – Growing a future management team
In this Fast Pace episode, Dean Mackie and Josh Phegan offer leadership guidance around growing a future management team. They discuss cultural environment, growth and alignment, succession planning, types of leadership, recognising and developing talent, the leadership journey, the line of continuum, and training for initiative and autonomy.
What matters and motivates?
Your job is to help your people achieve their maximum performance. In my Growth, Leadership and Management Tip today, I’ll help you discover what matters and motivates, why your people need a vision for their life, and how to get the best performance from your team.
USP – Make it clear
You’ve got to make it clear why the customer should use you. In this Growth, Leadership and Management Tip, I’ll show you how to understand the needs of the three basic types of customers so you can develop your USPs and train your team to win the business.
Ep 311 – Starting out in a team
In today’s podcast, Josh Phegan and Alexander Phillips talk about starting out in a team. They point out the skillset that will make you useful and the best ways to learn from the team, define product knowledge, and advise taking time to really understand the basics.
Fast Pace Ep 46 – Motivating your team
This episode of Fast Pace features Dean Mackie and Josh Phegan with insights for business leaders around motivating your team. They talk about knowing when your team is lagging, initiatives that can get them back on track, understanding what drives motivation, helping individuals with their specific challenges and creating a supportive environment.
Ep 306 – The performance zone
In this week’s High-Performance Podcast, Alexander Phillips and Josh Phegan discuss how you perform at your best. They break down the secrets to Alex’s consistency, what drives performance in his team, how to determine what you want, and creating an environment that supports the type of person you want to become.
Fast Pace Ep 37 – Ageing workforces – keeping people in the game with flexible working
This Fast Pace episode features Dean Mackie and Josh Phegan on ageing workplaces, tracking time vs. skill, cultural alignment and nurturing a broader family to serve a broader audience. They examine how age affects customer appeal, work-life balance, adapting to new technologies, organisational culture, and skill-sharing between older and younger agents.
Fast Pace Ep 36 – Stripping it back – 5 rules for a successful office
This week on Fast Pace, Dean Mackie and Josh Phegan discuss 5 rules for a successful business. They detail each of the rules around the leading salesperson, new recruits, property management, brand extension, and capital. They explain why these rules work, and add other significant aspects including data, people, metrics, markets, and principles.