In this week’s episode, Alexander Phillips and Josh Phegan talk through how to work during lockdown periods, including how to manage vendor expectations – the 5:1 ratio, managing buyer enquiry and inspections, bringing campaigns forward, launching and listing for post-lockdown.
Tag Archives: Selling
Ep 280 – Shifting markets
In today’s podcast, Josh Phegan and Alexander Phillips talk about shifting markets and how to understand them, factors that affect market dynamics – especially government and the Budget, and ways that COVID and the stimulus have impacted buyers.
Great seller service
You’ve got to stay focused on providing great seller service. In my Coaching Tip this week I’ll give you the tools to deliver by communicating clearly to everyone in real-time, managing seller expectations, and staying in control.
Ep 275 – Working pipelines in hot markets
In this week’s podcast, Alexander Phillips and Josh Phegan discuss how to work your pipeline in hot markets. With sale prices rapidly accelerating, it’s tempting for vendors to hold off. How can you use an accelerating market to your advantage? What are the key drivers in decisions? And what value adds can you provide to assist sellers in making their decision?
Ep 273 – Rethinking customer experience
In this podcast Josh Phegan and Alexander Phillips discuss rethinking customer experience, running and working your database, how to use the search function, which customer details you need to enter, and how not to waste time reviewing notes when you should be making calls.
Ep 269 – Holding fee in competitive markets
In this week’s podcast, Alexander Phillips and Josh Phegan discuss what it takes to win on value. They showcase the different ways to present fee, how to understand your value when presenting, what to do during a fee negotiation and simple dialogue to overcome fee objections.
Core skills
The most important thing is to do the core of what great agents do. In this Coaching Tip I’ll focus on the basic core skills you must have if you want to earn customer loyalty, show advantages to being your customer, and be exceptional at what you do.
You must care
You need to think about changing your relationship with your existing customers, and in this Coaching Tip, I’ll show you why you must care for your customer base. We’ll look at the power of the “data lake” and the importance of building transformative client relationships.
Re-align, re-price, re-market
You don’t want to answer the phone as soon as the owner’s name pops up. In this week’s Coaching Tip I’ll show you how to re-align, re-price, re-market unsold properties by knowing what to watch for, how to advise, and what actions to take to get to sold.
Ep 260 – Hit refresh
In this week’s podcast, Alexander Phillips and Josh Phegan talk through what’s critical to refresh your business, including reviewing what’s worked this year for your best lead sources, resetting your financials around volume, average fee and average sale price, the forecast for what’s ahead with NSW stamp duty changes, preparing for a lockdown so if it happens you have a plan, and the simple idea of “who, not how” to expand your thinking on what’s possible.