You have to use your database to be good, and in my Coaching Tip today, I’ll introduce you to the databaser concept. I’ll show you why your data is based on relationships and guide you to the listings, sales and referrals it will offer you for the rest of your career.
Tag Archives: referrals
Ep 329 – Mapping consumer experiences
In this podcast, Josh Phegan and Alexander Phillips discuss mapping consumer experiences, standards for 6-star service, coaching your team with options they can use to win the listing, and touchpoints that show the vendor you’re there for them every step of the way.
Chasing the big 3
As a business leader, you need to find big opportunities for growth. In this Growth, Leadership and Management Tip, I’ll talk about chasing the Big 3 by identifying and pursuing the opportunities you have inside of your business right now.
Customer obsession
We’re in an experience economy. In my Coaching Tip today, I’ll tell you about customer obsession, show you what great customer service looks like, and illustrate how the little things build up to great referrals and greater fees.
Ep 297 – Fixing follow-up failure
In this week’s podcast, Alexander Phillips and Josh Phegan discuss what to do after market appraisals, how to add value to sellers on your seller hitlist, what to do when you’re competing for the listing to win, and the secrets to building repeat and referral business from past clients.