In this Fast Pace episode, Dean Mackie and Josh Phegan look at balancing customer service and profit margins in the age of the customer. They talk about how roles are changing, what’s most important to the customer, AI applications for improved customer insights, and products that provide a better customer experience with your organisation.
Tag Archives: profit
End of financial year metrics
Find out which metrics matter to your business in this Growth, Leadership and Management Tip. I’ll show you how to use your end of financial year metrics to maintain recurring profit, increase saleable value, and ultimately change the nature of your business.
You must care
You need to think about changing your relationship with your existing customers, and in this Coaching Tip, I’ll show you why you must care for your customer base. We’ll look at the power of the “data lake” and the importance of building transformative client relationships.