You must understand the power of technology and data acquisition. In my Growth, Leadership and Management Tip today, I’ll introduce you to datalakes and show you the insights provided by technology and the skills that will make all the difference in the future of your business success.

Fast Pace Ep 71 – The age of the customer

In this Fast Pace episode, Dean Mackie and Josh Phegan look at balancing customer service and profit margins in the age of the customer. They talk about how roles are changing, what’s most important to the customer, AI applications for improved customer insights, and products that provide a better customer experience with your organisation.

Fast Pace Ep 43 – The value in big data

In this Fast Pace episode, Dean Mackie and Josh Phegan discuss the value in big data, and how to use it to open up new markets and play a larger game. They talk about data lakes, data driven decisions for the future, customer touchpoints and integrating your CRM, how data can create a more human connection, ways to use AI, combining the digital and real world experience and investing in people who can make those connections.