In this episode, Dean Mackie and Josh Phegan discuss what a crisis is, how people work through them and what exactly they do. They outline 4 leadership behaviours agents can use to help clients through a crisis, using models for strategic and can do/can’t do thinking, reframing opposites; i.e. crisis vs. opportunity, and deciding what really matters.
Tag Archives: Leadership
Fast Format – July 2021
Hit-refresh. Watch Fast Format now. During the session, Josh will cover the latest market changes across Aus and NZ, how to hit refresh and get back on the radar of your goals, the best ways to progress your pipeline, how to rapidly grow you and your team, get motivated, energised and ready for what’s ahead.
How you scale
Before you start your journey for growth, you’ve got to know what you want. In this Growth, Leadership and Management Tip I’m talking about how you scale by deciding how big you want to be, which markets you want to dominate, and how to recruit the best talent.
Metrics
We measure things in order to coach people more effectively, and this month’s Growth, Leadership and Management Tip is all about the metrics that allow you to identify problems, take immediate action to shift back on track, and boom your performance for the outcomes you need.
Fast Pace Ep 12 – Driving USPs
In this episode, Dean Mackie and Josh Phegan talk about driving USPs. Josh begins discussion of unique selling propositions by defining what they are and pointing to the ways that businesses fail to fully support them. Dean weighs in with customer impressions and USP approaches that really stand out. Josh adds the need to find the one thing consumers will respond to and do that. Get clear on your unique components and use them.
Values evidenced
Your values set the rules for the game and this Growth, Leadership and Management Tip is about values evidenced by behaviours. I’ll show you how to get clear on your values, communicate them every day, and make sure your people are living out the culture you want to create.
Fast Pace Ep 11 – What growth are you going for?
This week Dean Mackie and Josh Phegan address the need for visionary growth for your business. It’s the why, what and how of business growth, and Dean begins with insights on how decision making sets the subconscious mind to focus on the end goal. Josh discusses getting clear on business decision principles and how changing your focus changes your outcomes. They agree that making the decision is the secret to setting the vision that creates growth.
Fast Pace Ep 10 – Change management
In this episode, Dean Mackie and Josh Phegan look at change management processes and practices, why change is good and necessary, and how to make it easier. Dean explains why people resist change, and Josh breaks down the action plan for implementing a new initiative and helping a team get on board with it. Dean exposes some fears people have around change and suggests making things more visible and learning to pivot quickly.
Defining culture
You need to know what it’s like to work inside of your business. I’m talking about defining culture in this Growth, Leadership and Management Tip to help you rapidly create, support and improve your desired cultural environment.
The data lake and the future of business
You don’t realise the power sitting inside the data you have. In this Growth, Leadership and Management Tip I’ll show you the data lake and the future of business, and the power you’ve already got to create a customer experience that will increase your referrals.