Founders Ep 4 – Customer experience measured in seconds

This week Josh Phegan & David Choi interview Jeff Gray, CEO of Propic. His business creates digital solutions that connect people and services 24/7. We look at the relevance of your website in the age of immediacy, conversational profiles and why most property inquiries occur out of work hours. Jeff shows how technology augments our experience, how to overcome barriers to adopting new technologies, and how automation allows people to do more.

Founders Ep 3 – The powerful simplicity of Proptech

In today’s podcast, Josh Phegan & David Choi are joined by Daniel Bignold, CEO of Propps, to discuss how proptech helps agents run their businesses more efficiently. We talk about alleviating friction and maintaining consistency in the sales process, and Daniel outlines the Propps White Label agent-centric solution. He illustrates how customers can make binding and non-binding offers online, how Propps employs simplicity of design to avoid barriers to adoption, and steps us through the way the process works and what the result looks like. 

Hybrid teams

The quality of your leadership skills has to increase tenfold if you’re leading hybrid teams. In this Growth, Leadership and Management Tip I’ll show you basic leadership models, key skills that make hybrid teams work, and how to set your post-covid culture.

Fast Pace Ep 31 – How to win in an all-digital, work anywhere world

This week on Fast Pace, Dean Mackie and Josh Phegan discuss how to win in a digital world, how digital has changed the way we work, digitising manual processes, accepting digital is here to stay, how digital makes the customer experience much easier, the work anywhere philosophy, and how training and mentoring happens now.

Founders Ep 2 – The evolution of Identity Marketing

This podcast features Josh Phegan & David Choi talking with Steve Osborn, founder of Identity Marketing. We look at marketing initiatives and brand standards for internal and external communications, defining and marketing your brand identity and designing the ultimate customer experience. Steve shows why you need an agency to package and promote your brand, advises developing a plan of action for internal and external marketing teams, and promotes bringing back brand campaigns as the next evolution of creating customer awareness.

Founders Ep 1 – The new era of digital workflow

In this podcast, Josh Phegan & David Choi interview Angus Ferguson, Commercial Director of Agent Solutions at Domain Group. In this first episode, we talk through the journey from taking bids at auctions and distributing sales results to signing agency agreements and contracts digitally, the rise of the digital agent and how apps are reinventing workflow. Angus’s vision for the future of work is by designing customer interaction and experiences for both the real and digital world.

Master that routine

Wherever you’re working today, it’s critical to master that routine. In this Coaching Tip, I’ll show you how routine sets you free, puts you in charge of getting the work done no matter where you physically are, and sets you up for success into the future.

Market Intel – find your angle

Market intel is big, but you have to know how to use it. With this Coaching Tip, I’ll help you find your angle using our latest market knowledge tool, The Edge, to become a more powerful agent by giving people a reason to buy, sell or lease a property today.

Fast Pace Ep 18 – Workspaces of the future

In this week’s episode, Dean Mackie and Josh Phegan have a look into workspaces of the future, workspace culture, what workspaces are becoming and the roles they play in how your business operates. Dean and Josh note changes in workspace structure over time with improved concepts and technologies. They discuss how 100% remote businesses work so well, and ask whether we really need a physical workspace anymore.

Fast Pace Ep 17 – Digitally fed workflow

This episode features Dean Mackie and Josh Phegan on the shift to a digitally fed workflow and how agents are using these new mechanisms to improve workflow and documentation. They discuss the need to make things easier and how digital improves what we do, how it helps us understand the customer better and deliver the information they need, and actually makes more human moments that really matter possible.