Ep 346 – Service experience

In this week’s podcast, Alexander Phillips and Josh Phegan discuss defining and delivering a great service experience. It starts with defining what sellers and buyers find critically important and then setting delivery standards to meet and exceed those expectations.

The experience

You can’t get lazy around the experience you provide, especially during this market slowdown. In today’s Coaching Tip, I’ll show you how to get buyers to opens, what to do when they get there, and how to boost customer confidence in the market, and in you.

Ep 335 – Bringing future plans forward

In this week’s High Performance Podcast, Alexander Phillips and Josh Phegan talk through the skill of bringing buyers and sellers to market faster. They look at:
The role suppliers, stakeholders and agents can play.
Understanding the vision and dissatisfaction of your client.
What to do, and how to say it, so consumers feel confident to proceed.

Change over costs

Only amateurs deal in sale and purchase prices. In today’s Coaching Tip, I’ll show you why the best agents deal in changeover costs, how new higher prices may soften while the lesser priced properties stay the same, and who benefits most from this new market shift.

Emotion vs logic

Your role is to help your people succeed, but we’re playing in a brand new world today. In this Growth, Leadership and Management Tip, I’ll explain emotion- vs. logic-based management for our declining market and how you can ultimately change the game by thinking differently.

Ep 333 – Refresh the pipeline

In this week’s podcast, Josh Phegan and Alexander Phillips talk through how to hit refresh on your pipeline. With less buyers at opens, more sellers are in your database than ever before. What can you say? And how can you progress them to market?

You can list it but can you sell it?

You can list it, but can you sell it? In today’s Coaching Tip, I’ll show you how to find buyers, match them with the right properties, make a logical plan and run a great campaign in today’s challenging market.