Numbers never lie, and in my Growth, Leadership and Management Tip today, I’ll talk about data-driven performance management, skills to build momentum and meet your target, numbers you need to track, and two key things you must do to get performance management right.
Tag Archives: business
The culture doc
What you actually stand for defines the foundations for your business, and in my Growth, Leadership and Management Tip today I’ll tell you why a culture document that clearly articulates what you stand for as a brand is so important, and how to put that together.
Distance the ego
You need to distance the ego to be the agent the customer is looking for. In my Coaching Tip today, I’ll show you how to position your brand, demonstrate your credibility, and base your business on the customer experience you deliver.
Fast Pace Ep 51 – Align
This episode of Fast Pace features Dean Mackie and Josh Phegan on getting alignment around what’s really important. They examine the causes of misalignment within business relationships, staying flexible and adaptable, understanding everyone’s ‘why’, separating wisdom from risk aversion, the need for a succession plan, and setting clear guidelines.
USP – Make it clear
You’ve got to make it clear why the customer should use you. In this Growth, Leadership and Management Tip, I’ll show you how to understand the needs of the three basic types of customers so you can develop your USPs and train your team to win the business.
Getting altitude
Great things happen when you start getting altitude. In this Coaching Tip, I’ll show you some simple things you can do to get more exposure, find the opportunities sitting inside your database, and gain the momentum you need to change the course of your business.
Fast Pace Ep 49 – Flip the script
In this Fast Pace episode, Dean Mackie and Josh Phegan look at taking people from zero to hero inside the property management business. They talk about building the confidence of property managers by implementing training programs, defining the role and making the processes clear. They explain that recruiting the right people can add value to your business. And they discuss the day-to-day functions in property management and how utilising software to improve the workflow can help your team get ahead and build a connection with customers.
Beyond survival
Your role goes beyond survival for your business, and in my Growth, Leadership and Management Tip today, I’ll show you how to make sure new people start at a higher level and are clear from the start around what you do and what makes your brand unique.
Teams for growth
You need to be building teams for growth, and in this Coaching Tip I’m focused on the way people think about what they do, how the roles they are given are the roles they will play up to, and how you can help them be at their best inside of your business.
Fast Pace Ep 41 – Wellness in the workplace
This Fast Pace episode features Dean Mackie and Josh Phegan on wellness in the workplace, the emotional health of your people, and creating workplaces where people thrive. They note that your people are your business and look at ways to help your people manage wealth, challenge them to grow, promote active renewal, and help people focus on what’s most important to them.