Customer obsession

We’re living in an experience economy, and in this Coaching Tip, I’ll tell you why it’s all about your customer obsession. I’ll show you what great service looks like and how the little things build up to great referrals.

We’ll examine the customer experience, and I’ll break it down to decisions you make around why you do what you do, when you do it, and how it impacts the customer. And I’ll show you how to increase your value.

I’ll show you the level of detail that will really shine through for you and how explaining what you do for the customer results in less conjecture around fee. And I’ll tell you why the five urgent buyers you know right now are worth more than your database.

The listing presentation is your best opportunity to tell your story about what it is you do for the customer. Explain your customer experience, show them your customer obsession, and ultimately you’ll have a phenomenal business.

Fast Pace Ep 57 – The first 90 days as a new leader

This episode of Fast Pace features Dean Mackie and Josh Phegan discussing what the first 90 days of a new leader look like and how to become successful in that time. They suggest you remember you don’t have all the answers, and they offer ways for you to understand how the business works, create a plan for the future, and start showing leadership now by building relationships and learning where you can help inside of the organisation.

Ep 320 – Power of cross selling

This High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on the power of cross selling. Alex tells why he focuses more on price range before buyer requirements, and Josh recommends taking buyers through other campaigns and finding the place where price and value meet for them. Alex notes the current changes in the market, and also explains how he uses call lists of past clients.

Josh talks about cross selling in campaigns, what to do if the campaign is slow, and how to help buyers who have missed out on other properties.

Driving confidence

Confidence is the one thing that separates you from all other agents, and my Coaching Tip today is all about driving confidence that will open up opportunities for you. I’ll give you what you need to build yourself up and become that great agent.

Learning how to build confidence will set you free. I’ll show you a four-step model that will help you make the commitment to master your core skills, get past your fears, and build your capabilities so you can always be at your best.

Driving confidence begins when you make that decision to become seriously good at what you do, by mastering the skillsets you need. There are a few key skills that would fundamentally change the way you work as an agent. Discover those skills, master them, and everything will take off for you.

Fast Pace Ep 56 – The growth question

In this week’s podcast with Dean Mackie and Josh Phegan, they discuss the power of choosing growth, including:
How to decide between new markets, service lines and market share.
Why deciding what you want is critical.
Why knowing if you’re on a plateau or climbing a peak is important.
How to stay dynamic and choose the problems you wish to pursue and solve.

Data driven performance management

The reality is that numbers never lie, and in this Growth, Leadership and Management Tip, I’m talking about data-driven performance management. As a leader, you need to know the metrics that motivate and drive performance around the numbers, not around excuses.

In every business, it’s all about listings, sales and income, and I’ll tell you why listings are the most important number for you to know. I’ll show you how to schedule to meet your target and outline the skills for building momentum.

Your people need to be listing on a consistent basis. I’ll show you the three basic numbers to track so you can make it happen. We’ll look at measuring your BAPs, MAPs and LAPs and how just three appointments per day will rapidly change the game for you.

The primary focus of every person inside of your business needs to be on getting the minimum number of appointments needed. You can chase a whole range of metrics, but I’ll show you the two key things that will get your data-driven performance management right.

Ep 319 – The buyer seller market

Today’s High Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on the big emergence of the buyer-seller market that’s happening now. They discuss ways to progress the customer through the process of being both a vendor and a buyer. Alex explains knowing whether a client should buy or sell first, and Josh expands on the opportunities around latent buyer demand.

Alex offers tips for new agents just starting out and describes the use of guide pricing. And they talk about reviewing past appraisals and calling the people inside of your database to discover the latent demand that’s sitting there.

Hit-refresh on your buyer work

So you had thousands of buyers last year, but suddenly there’s not enough? In my Coaching Tip today, I’ll show you how to hit refresh on your buyer market. You can’t depend on the isolation of the market to do your heavy lifting. Here’s what you need to know.

You have unsold properties, and you have buyers that would buy them. I’ll tell you what to look for to make that match and give you the skillset that works. I’ll also give you the phone dialogue for those call sessions.

There’s no need to stress over managing campaigns for all your owners. This is the richest tapestry for lead sourcing. I’ll give you the two key questions for identifying sellers and illustrate the simplicity of getting an offer and getting the property sold.

I will explain the most important component you can use right now to hit refresh on your buyer work. You already have thousands of buyers inside of your database. Let’s get active with those leads and get those properties sold.

Fast Pace Ep 55 – Big bets

This Fast Pace episode features Dean Mackie and Josh Phegan exploring big-bet opportunities and how to learn to see them. They discuss turning obstacles into opportunities, identifying your big three items to focus on, getting clear around your ‘why’, and working on the right problems to get the progress you desire.

Skill shortage

We’ve just spent two years doing business in a virtual world. Now we’re back to the workplace with a different set of market circumstances. In my Coaching Tip today, I’ll examine the skill shortage we’re facing and how to develop the new skills you need.

The most important thing you can do as an agent is continually build your skillsets. Lately, I’ve been working with agents on the inside of some of the best businesses in Australia, and I’ll tell you how they’re focusing on the skills that really matter.

We’ll look at generating leads, winning listings before leaving the lounge rooms, and selling in volatile markets. You’ll win the business by raising the customer’s expectations and fulfilling that experience from a commanding position.

To get past this skill shortage, we’ve got to get back to training those basic skill sets. It’s all about your daily execution of winning routines. Identify your biggest opportunities, make those your top priority, and you’ll see a huge shift in your overall performance.