You need to know what it’s like to work inside of your business. I’m talking about defining culture in this Growth, Leadership and Management Tip to help you rapidly create, support and improve your desired cultural environment.
Category Archives: Principal
Strategy, measure, adjust
As a business owner you’ve got to understand the strategies you’ve got in play. In this Growth, Leadership and Management Tip I’ll explain the strategy, measure, adjust process so you can stop doing things that don’t work and start getting the results you need.
The data lake and the future of business
You don’t realise the power sitting inside the data you have. In this Growth, Leadership and Management Tip I’ll show you the data lake and the future of business, and the power you’ve already got to create a customer experience that will increase your referrals.
Brand story: the power of key numbers
No one understands the attributes of their brand, but it’s all about your brand story and the power of key numbers. In this Growth, Leadership and Management Tip I’ll show you how to use your USPs to pitch your brand, grow your people, and become truly great.
Uplift for better USP’s
You’ve built your platform for success, but what do your new hires know about your business? You have to give them an uplift for better USPs, and in this Principal Coaching Tip, I’ll show you how to train them for the knowledge and confidence to win the business.
Alignment
You’re doing all the right things, but it just isn’t happening. In this Principal Coaching Tip, I’m talking about the issue so many organisations have with alignment, and how you can give your people direction and clarity about the mission so they can succeed.
Data driven decisions
You’ve got an amazing team and business, but are you maximising your data? In this Growth, Leadership and Management Tip I’ll show you how to make quality data driven decisions so you understand what really works inside of your business and how you can be an incredible agent.
A business of systems
Customer service is a business of systems, and with this Growth, Leadership and Management Tip I’ll show you how to establish the forms, checklists, visuals and dialogues that ensure a reliable workflow and determine the customer experience you deliver.
Launching in 2021
Every year your business has peaks and troughs. In this Growth, Leadership and Management Tip I’ll show you my new Launching in 2021 concept that will help you avoid the troughs, build momentum, and be far ahead of the competition before January.
Reward and Recognition
Reward and recognition is one of the best ways to renew and retain talent for your team, and in this Growth, Leadership and Management Tip I’ll show you how and why putting the customer at the centre of everything you do includes applause for your own people.