Founders Ep 4 – Customer experience measured in seconds

This week Josh Phegan & David Choi interview Jeff Gray, CEO of Propic. His business creates digital solutions that connect people and services 24/7. We look at the relevance of your website in the age of immediacy, conversational profiles and why most property inquiries occur out of work hours. Jeff shows how technology augments our experience, how to overcome barriers to adopting new technologies, and how automation allows people to do more.

Ep 299 – Lessons for when regulators intervene

Today’s High-Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on government intervention in the property cycle, the effects of government regulations on negotiation, and aligning owners’ expectations around market dynamics.

Find your angle

There are angles for everything happening in the market right now and with this Coaching Tip I’ll show you how to find your angle, why great agents are always looking for them, and what to expect next so you can keep it fresh and keep it easy for the customer.

Market Intel – find your angle

Market intel is big, but you have to know how to use it. With this Coaching Tip, I’ll help you find your angle using our latest market knowledge tool, The Edge, to become a more powerful agent by giving people a reason to buy, sell or lease a property today.

Price in context

You’ve got to deliver the offer in context so they know the price is right. In this Coaching Tip, I’ll show you how to put price in context, present the offer in a way the owner can understand and act upon it, and always be the agent with the best advice.

It’s never about the competition

Your success is all about internal barriers. It’s never about the competition, and in this Coaching Tip, I’ll show you how each customer creates a future customer, why you need to tell buyers when a property sells, and how to always deliver a great customer experience.

Ep 280 – Shifting markets

In today’s podcast, Josh Phegan and Alexander Phillips talk about shifting markets and how to understand them, factors that affect market dynamics – especially government and the Budget, and ways that COVID and the stimulus have impacted buyers. 

Core skills

The most important thing is to do the core of what great agents do. In this Coaching Tip I’ll focus on the basic core skills you must have if you want to earn customer loyalty,  show advantages to being your customer, and be exceptional at what you do.

Alignment

You’re doing all the right things, but it just isn’t happening. In this Principal Coaching Tip, I’m talking about the issue so many organisations have with alignment, and how you can give your people direction and clarity about the mission so they can succeed.

You must care

You need to think about changing your relationship with your existing customers, and in this Coaching Tip, I’ll show you why you must care for your customer base. We’ll look at the power of the “data lake” and the importance of building transformative client relationships.