Training information alone will quickly fade. What you want to do is train experiences, and in my Growth, Leadership and Management Tip today I’ll show you what to train and how to map it, and I’ll help you train your people to be consistently exceptional.
Tag Archives: experiences
Ep 318 – Great experiences for vendors
This podcast features Josh Phegan and Alexander Phillips on building a great vendor experience with intensity, great communication and buyer activity, using the happy-anxious-sad formula, and keeping customer confidence high.
Then what?
You know what you’re supposed to do, but do you? And then what do you do next? In this Coaching Tip I’ll help you get clear on what to do and then do next, how to build a system to specify next steps, and how to assess and train your team to get that clarity.
Then what? 3 lists
Once you’ve done the basics – Then what? In my Coaching Tip this week I’ll give you 3 lists for knowing what the customer wants, how to facilitate their experiences with you, and what steps to take as you lead them to their desired outcome.