Training information alone will quickly fade. What you want to do is train experiences, and in my Growth, Leadership and Management Tip today I’ll show you what to train and how to map it, and I’ll help you train your people to be consistently exceptional.
Tag Archives: delivery
Ep 310 – Making the perfect call
Today’s podcast features Josh Phegan and Alexander Phillips on making the perfect call by identifying your problem areas, keeping calls quick and productive, why speed, time and volume are important, and ways to build confidence and improve your delivery.
Fast Pace Ep 24 – Tactical excellence vs. strategic negligence
In this Fast Pace episode, Dean Mackie and Josh Phegan explore perspectives around tactical excellence vs. strategic negligence, with insights on what tactics and strategy are and why you must balance both, the measure and adjust strategy concept, clarity on goals and what must be done to reach them, setting a 90-day cadence, and delivery through technical excellence.
List to win
A great listing presentation is how you win the listing. In this Coaching Tip, I’ll tell you how to list to win by knowing the reasons why people use you, making those reasons clear to the customer, and ending your presentation with a signed agreement in hand.