You’ve got to know why customers decide to choose you. In this Coaching Tip I’ll help you with finding your angle and discovering the tactical numbers that will show what you can do for the client to make choosing you as their agent an easy decision.
Tag Archives: customer
Fast Pace Ep 3 – Service lines
In this week’s episode, Dean Mackie and Josh Phegan discuss the secret to serving today’s multi-dimensional customer including The services lines of a modern estate agency, why you need scale to drive recurring and ancillary income, the future service experiences that are required now, the power of data and relationships to serve in new and better ways.
The three customers
Why do we make decisions by guessing what the customer wants? In this Coaching Tip I’ll show you how to understand the three customers you’ll meet, tap into what they already believe so you can be more powerful, and ultimately help them decide to choose you.
Uplift for better USP’s
You’ve built your platform for success, but what do your new hires know about your business? You have to give them an uplift for better USPs, and in this Principal Coaching Tip, I’ll show you how to train them for the knowledge and confidence to win the business.
Customer experience design
If you’re going to command the fees, referrals and success you need, you must understand customer experience design. In this Coaching Tip, I’ll show you the power of perceived value and how to redefine what customer service looks like on the inside of your business.
Ep 266 – Setting the scene
In this weeks episode, Alexander Phillips and Josh Phegan discuss the opening moments in building rapid rapport with a potential vendor, the role of customer experience in booking the appointment, setting expectations, and learning from critical errors so you can prevent them in the future.
New markets
Cracking a new market is an exciting part of your career and it changes the momentum for your entire business. In this Coaching Tip I’ll show you how to leverage your resources, amplify what you do, and set out with intention to expand your market.
Ultimate pitching
The listing presentation is your chance to show the customer what you can do for them. It’s about ultimate pitching, and in this Coaching Tip, I’ll tell you how to find out what they want, showcase what you can do, and address their needs so that they’ll choose you.
Ep 250 – Competitive drive
In this week’s podcast, Alexander Phillips and Josh Phegan talk about how to build that winning edge, competitive drive. They review the critical areas, including what to do around post listing presentation follow-up, how to be in the moment and present when presenting, the role of enthusiasm and dedication, why there is no competitor and how customer obsession helps you to win.