In this week’s episode of the High-Performance Podcast with Alexander Phillips and Josh Phegan they discuss how to keep up in fast-paced environments. With so many different ways the customer interacts, from social inboxes, to calls, emails and SMS, what does Alexander do to keep up and stay in front? What are the go to’s to deal with an ever-increasing volume of work?
Tag Archives: customer
Follow-up systems
You’ve done an incredible listing presentation, now what do you do next? In this Coaching Tip, I’ll show you follow-up systems that deliver an amazing customer experience and show them you are seriously good at what you do.
Strategy, measure, adjust
As a business owner you’ve got to understand the strategies you’ve got in play. In this Growth, Leadership and Management Tip I’ll explain the strategy, measure, adjust process so you can stop doing things that don’t work and start getting the results you need.
Prospecting formula
The secret to your success is clarity around what you do and how it works. In this Coaching Tip, I’ll help you build a prospecting formula to find the answers you need to excel performance, build your business, and maintain momentum around everything you do.
Fast Pace Ep 7 – Define and live your purpose
In this Fast Pace episode, Dean Mackie and Josh Phegan look at clarity of purpose. They examine purpose as part of your vision, of living your life, and defining what it actually is. They discuss its influence around problem-solving, serving the customer, and decision making. Dean and Josh illustrate ways businesses deliver the idea of who they are and what they’re about to the customer, and why your purpose is never ultimately achieved.
Ep 274 – Crafting a better listing story
During this week’s podcast, Alexander Phillips and Josh Phegan discuss the importance of creating a brand story in your listing presentation. It’s the ultimate story of what you do for the customer, how you make it easier, better, faster for today’s consumer.
Fast Pace Ep 6 – The real world and the digital world
In this weeks episode, Dean Mackie and Josh Phegan discuss the intersection between the digital and the real world. They go deep into understanding how agents now need to interact in both environments to understand future customer needs, be there at every decisive moment, and amplify what works.
The data lake and the future of business
You don’t realise the power sitting inside the data you have. In this Growth, Leadership and Management Tip I’ll show you the data lake and the future of business, and the power you’ve already got to create a customer experience that will increase your referrals.
Ep 273 – Rethinking customer experience
In this podcast Josh Phegan and Alexander Phillips discuss rethinking customer experience, running and working your database, how to use the search function, which customer details you need to enter, and how not to waste time reviewing notes when you should be making calls.
Conversion conversations
It’s not about more questions or better questions, it’s the game changing questions I’ll give you in this week’s Coaching Tip. I’ll help you have successful conversion conversations, gather and use the data you need, and achieve the customer’s desired result.