You don’t realise the power sitting inside the data you have. In this Growth, Leadership and Management Tip I’ll show you the data lake and the future of business, and the power you’ve already got to create a customer experience that will increase your referrals.
Tag Archives: business
Fast Pace Ep 5 – Language in business
In this week’s episode, Dean Mackie and Josh Phegan discuss the power of language in business. What can you learn from Cirque du Soleil and the fastest growing real estate firms in the country? One simple thing, they all have their unique language that typifies culture, bonds teams and drives progress.
Fast Pace Ep 4 – Functional lanes
In this week’s episode, Dean Mackie and Josh Phegan discuss how to rapidly reshape your team for growth with functional lanes, including why you need to let go to grow, the skills versus what’s needed matrix, what functional swim lanes are and why specialists and generalists are needed for each stage of business growth, and how you enable people to do their best.
Ep 270 – Unique Selling Proposition
In this week’s podcast, Alexander Phillips and Josh Phegan discuss unique selling propositions. What are they? How do they work? And what are the specific USP’s that win? They delve deep into brand, office and individual USP’s and how to use those when pitching to win.
Fast Pace Ep 2 – What builds a great culture?
In this week’s episode, Dean Mackie and Josh Phegan discuss how to build a great culture rapidly. We discuss: The role of purpose and values, how to define a brand – what it stands for, feels like, and it’s personality, what it means to be apart of your business, the essential systems to build a great business culture as it scales, the new world of recognition, awards, training and growth.
Fast Pace Ep 1 – Living life on purpose
In this weeks episode, Dean Mackie and Josh Phegan discuss why business is the perfect tool for personal achievement, how great leaders see more in their people than they see in themselves, how to have confronting conversations and help people make progress so they can contribute more to the business’s success and life.
The three customers
Why do we make decisions by guessing what the customer wants? In this Coaching Tip I’ll show you how to understand the three customers you’ll meet, tap into what they already believe so you can be more powerful, and ultimately help them decide to choose you.
Uplift for better USP’s
You’ve built your platform for success, but what do your new hires know about your business? You have to give them an uplift for better USPs, and in this Principal Coaching Tip, I’ll show you how to train them for the knowledge and confidence to win the business.
Customer experience design
If you’re going to command the fees, referrals and success you need, you must understand customer experience design. In this Coaching Tip, I’ll show you the power of perceived value and how to redefine what customer service looks like on the inside of your business.
Alignment
You’re doing all the right things, but it just isn’t happening. In this Principal Coaching Tip, I’m talking about the issue so many organisations have with alignment, and how you can give your people direction and clarity about the mission so they can succeed.