In this episode Josh Phegan and Alexander Phillips talk about navigating incoming calls inside of their organisations, handling mobile calls, techniques and technologies, what they hand off to team members, and Alex tells why he uses a landline for some calls.
Tag Archives: business
Fast Pace Ep 11 – What growth are you going for?
This week Dean Mackie and Josh Phegan address the need for visionary growth for your business. It’s the why, what and how of business growth, and Dean begins with insights on how decision making sets the subconscious mind to focus on the end goal. Josh discusses getting clear on business decision principles and how changing your focus changes your outcomes. They agree that making the decision is the secret to setting the vision that creates growth.
Defining culture
You need to know what it’s like to work inside of your business. I’m talking about defining culture in this Growth, Leadership and Management Tip to help you rapidly create, support and improve your desired cultural environment.
Follow-up systems
You’ve done an incredible listing presentation, now what do you do next? In this Coaching Tip, I’ll show you follow-up systems that deliver an amazing customer experience and show them you are seriously good at what you do.
Fast Pace Ep 9 – Values in business
This week Dean Mackie and Josh Phegan discuss and define values in business, and illustrate the benefits of those values in decision making. Dean lists quality, responsibility, mutuality, efficiency and freedom as foundational values, and Josh shares a team exercise in living out those values. They talk about health and fitness as values that impact performance, and the necessity that everyone in the organisation knows its values.
Investing ahead of the curve
Investing ahead of the curve is necessary to getting what you want. In this Coaching Tip, I’ll show you how to take control, define your challenges, and identify the people and systems you need to build the infrastructure that supports your business growth.
Fast Pace Ep 8 – Metrics for clarity of mission
In this week’s episode, Dean Mackie and Josh Phegan discuss getting clarity on your mission by using metrics to guide decision making. They examine measurements you can apply to your own business, benchmarks that prove achievement, and what to do now to accelerate your growth. Dean and Josh show how changing the way you think leads to greater focus, they agree on taking the long-term view, and advise thinking big around the mission.
Strategy, measure, adjust
As a business owner you’ve got to understand the strategies you’ve got in play. In this Growth, Leadership and Management Tip I’ll explain the strategy, measure, adjust process so you can stop doing things that don’t work and start getting the results you need.
Prospecting formula
The secret to your success is clarity around what you do and how it works. In this Coaching Tip, I’ll help you build a prospecting formula to find the answers you need to excel performance, build your business, and maintain momentum around everything you do.
Fast Pace Ep 7 – Define and live your purpose
In this Fast Pace episode, Dean Mackie and Josh Phegan look at clarity of purpose. They examine purpose as part of your vision, of living your life, and defining what it actually is. They discuss its influence around problem-solving, serving the customer, and decision making. Dean and Josh illustrate ways businesses deliver the idea of who they are and what they’re about to the customer, and why your purpose is never ultimately achieved.