You need to think about changing your relationship with your existing customers, and in this Coaching Tip, I’ll show you why you must care for your customer base. We’ll look at the power of the “data lake” and the importance of building transformative client relationships.
Tag Archives: business
New markets
Cracking a new market is an exciting part of your career and it changes the momentum for your entire business. In this Coaching Tip I’ll show you how to leverage your resources, amplify what you do, and set out with intention to expand your market.
Ep 263 – The leap to a team
In this week’s episode, Alexander Phillips and Josh Phegan discuss why agents grow a team, including the decision to go all-in, the problems you’re solving, why you need to narrow what you do, and why great team members should amplify what already works.
Ep 262 – Routine sets you free
In this week’s episode, Alexander Phillips and Josh Phegan discuss the power of routine. Why do some people have it, and others don’t? What it takes to master routine, the difference between Alexander’s routine when he first started versus today, and how to commit to what you want.
The “who not how” paradox
Imagine a new level of possibilities inside of your business. In this Coaching Tip I’ll help you understand the “who not how” paradox to help you put great people around you so you can focus on building a sustainable business and becoming the best agent you can be.
Data driven decisions
You’ve got an amazing team and business, but are you maximising your data? In this Growth, Leadership and Management Tip I’ll show you how to make quality data driven decisions so you understand what really works inside of your business and how you can be an incredible agent.
A business of systems
Customer service is a business of systems, and with this Growth, Leadership and Management Tip I’ll show you how to establish the forms, checklists, visuals and dialogues that ensure a reliable workflow and determine the customer experience you deliver.
Ep 260 – Hit refresh
In this week’s podcast, Alexander Phillips and Josh Phegan talk through what’s critical to refresh your business, including reviewing what’s worked this year for your best lead sources, resetting your financials around volume, average fee and average sale price, the forecast for what’s ahead with NSW stamp duty changes, preparing for a lockdown so if it happens you have a plan, and the simple idea of “who, not how” to expand your thinking on what’s possible.
Fast Format – November 2020
It’s time for new era goals – as an industry, we’ve massively adapted. Get set for 2021, what do you need to do to get prepared? Let’s make the rest of this year count. This is our time, the time to do great work and to make it as an agent. This is an exclusive, limited-edition event – Fast Format. We cover getting ready for 2021 now, how to list now for next year, how to re-position existing stock to get it sold, how to make data-driven decisions for a much bigger business next year.
Launching in 2021
Every year your business has peaks and troughs. In this Growth, Leadership and Management Tip I’ll show you my new Launching in 2021 concept that will help you avoid the troughs, build momentum, and be far ahead of the competition before January.