In this podcast, Josh Phegan and Alexander Phillips talk about becoming a trusted advisor, working with owners who need to re-price, re-market and re-auction their homes, gaining their trust, keeping them informed and explaining market conditions that affect pricing.
Tag Archives: trust
Founders S2 Ep 5 – Josh Phegan interviews Steve Osborn from Identity Marketing
This podcast features Josh Phegan talking with Steve Osborn, founder of Identity Marketing. They look at what marketing is for a modern real estate agent, and brand awareness for agencies. Steve describes marketing as understanding the customers desires to bring trust, and creating more value in the marketplace. He explains common marketing mistakes and developing a marketing plan for your firm.
Fast Pace Ep 30 – Defining customer experience
This Fast Pace episode features Dean Mackie and Josh Phegan on defining customer service, why that’s important and how to do it. They show how to define customer points of pain and what they really want, ways to provide service and build trust around those points, and how to charge for the value of the customer experience you provide.
Ep 289 – Getting more strategic
In this podcast Josh Phegan and Alexander Phillips are talking about getting more strategic around what you do, choosing a relatable market, customer lifecycle, demographic trend, and finding a marketplace big enough for your aspirations.
Functional roles
Feeling differently about what you do changes the scope of your work. In my Growth, Leadership and Management Tip this month I’ll address functional roles inside of your organisation and perspectives that improve the way people feel about what they do.