You’ve built your platform for success, but what do your new hires know about your business? You have to give them an uplift for better USPs, and in this Principal Coaching Tip, I’ll show you how to train them for the knowledge and confidence to win the business.
Tag Archives: success
Customer experience design
If you’re going to command the fees, referrals and success you need, you must understand customer experience design. In this Coaching Tip, I’ll show you the power of perceived value and how to redefine what customer service looks like on the inside of your business.
Alignment
You’re doing all the right things, but it just isn’t happening. In this Principal Coaching Tip, I’m talking about the issue so many organisations have with alignment, and how you can give your people direction and clarity about the mission so they can succeed.
Ep 264 – The question skill
In this week’s episode, Alexander Phillips and Josh Phegan discuss questions as a skill, including what makes a great question, the difference between situational and problem-based questions, how to develop question flow, and the game-changing questions for better conversations.
Drive your potential
You know you better than anyone, but you need to really understand your behaviours if you want to perform better. In this Coaching Tip I’ll help you learn to drive your potential through discovering what excites you, what you really want, and how you perform at your best.
Ep 262 – Routine sets you free
In this week’s episode, Alexander Phillips and Josh Phegan discuss the power of routine. Why do some people have it, and others don’t? What it takes to master routine, the difference between Alexander’s routine when he first started versus today, and how to commit to what you want.
The “who not how” paradox
Imagine a new level of possibilities inside of your business. In this Coaching Tip I’ll help you understand the “who not how” paradox to help you put great people around you so you can focus on building a sustainable business and becoming the best agent you can be.
Data driven decisions
You’ve got an amazing team and business, but are you maximising your data? In this Growth, Leadership and Management Tip I’ll show you how to make quality data driven decisions so you understand what really works inside of your business and how you can be an incredible agent.
A business of systems
Customer service is a business of systems, and with this Growth, Leadership and Management Tip I’ll show you how to establish the forms, checklists, visuals and dialogues that ensure a reliable workflow and determine the customer experience you deliver.
Re-align, re-price, re-market
You don’t want to answer the phone as soon as the owner’s name pops up. In this week’s Coaching Tip I’ll show you how to re-align, re-price, re-market unsold properties by knowing what to watch for, how to advise, and what actions to take to get to sold.