We’re in an experience economy. In my Coaching Tip today, I’ll tell you about customer obsession, show you what great customer service looks like, and illustrate how the little things build up to great referrals and greater fees.
Tag Archives: presentation
Ep 317 – How to present your fee
In this week’s podcast, Alexander Phillips and Josh Phegan discuss the options when presenting your fee, including:
Why customers prefer to choose between options.
Psychological pricing when comparing.
Knowing your value and demonstrating it.
Closing
Your biggest challenge is that you don’t know how to close. In this Coaching Tip, I’ll show you how to test the client, build momentum, prepare your mindset to win the business, and get that signature tonight.
Why you lose listings
You need to know why you lose listings, and in my Coaching Tip today, I’ll help you build a winning listing presentation, ask game changing questions, end the listing successfully – whether they sign or not – and list a property with just four questions.
Power of language
Now more than ever, language really matters. In this week’s Coaching Tip I’ll show you the power of language, why the words you choose are important, and how to communicate with consumers in a way that makes them feel good about your brand.
Ep 300 – Buyer inspections
Today’s High-Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on doing the basics well, skills training for new hires, understanding the customer, establishing buyer trust in your competence, and creating the buyer experience.
List to win
A great listing presentation is how you win the listing. In this Coaching Tip, I’ll tell you how to list to win by knowing the reasons why people use you, making those reasons clear to the customer, and ending your presentation with a signed agreement in hand.
Ultimate pitching
The listing presentation is your chance to show the customer what you can do for them. It’s about ultimate pitching, and in this Coaching Tip, I’ll tell you how to find out what they want, showcase what you can do, and address their needs so that they’ll choose you.