Today on Fast Pace, Dean Mackie and Josh Phegan talk about living life on purpose and inspiring others to grow. They define advice vs. feedback and discuss ways an individual may prefer to accept your input. They show how to communicate your intent, avoid the advice trap, and create a safe, supportive environment where people can be more receptive.
Tag Archives: feedback
Ep 340 – Cross selling
This podcast features Josh Phegan and Alexander Phillips on cross selling, beginning with the just sold call, to how the customer thinks, the advantages of working in multiple marketplaces, and doing the transaction well, not just getting it done.
Emotion vs logic
Your role is to help your people succeed, but we’re playing in a brand new world today. In this Growth, Leadership and Management Tip, I’ll explain emotion- vs. logic-based management for our declining market and how you can ultimately change the game by thinking differently.
Fast Pace Ep 62 – Onboarding (new, established and learned history)
This week on Fast Pace, Dean Mackie and Josh Phegan talk about onboarding and the first 90 days. They look at optimising the process through pre-boarding, why 30% of hires leave within 90 days, getting people engaged, what to do when onboarding fails, mapping out expectations, making it a good experience, and paying attention to feedback from the new hires’ fresh views of the business.
Amplify what works
Don’t ask a customer why they didn’t choose to use you. My Coaching Tip today will show you how to amplify what works by asking why people decide to use you, how great agents use a platformer, and to make clear to the customer why they should use you.