Hit-refresh. Watch Fast Format now. During the session, Josh will cover the latest market changes across Aus and NZ, how to hit refresh and get back on the radar of your goals, the best ways to progress your pipeline, how to rapidly grow you and your team, get motivated, energised and ready for what’s ahead.
Tag Archives: customer obsessed
Ep 271 – Deal confidence
In today’s podcast, Josh Phegan and Alexander Phillips talk about getting deal confidence by making the right decisions, understanding buyer urgency and what’s driving them, the importance of timing, and staying in control of the process.
Fast Pace Ep 3 – Service lines
In this week’s episode, Dean Mackie and Josh Phegan discuss the secret to serving today’s multi-dimensional customer including The services lines of a modern estate agency, why you need scale to drive recurring and ancillary income, the future service experiences that are required now, the power of data and relationships to serve in new and better ways.
Core skills
The most important thing is to do the core of what great agents do. In this Coaching Tip I’ll focus on the basic core skills you must have if you want to earn customer loyalty, show advantages to being your customer, and be exceptional at what you do.
Customer obsession
Customer experience is today’s marketing. In this week’s Coaching Tip I’ll tell you why customer obsession is everything, and we’ll discuss client enablement, fast consumers, the social media driven market, and why we had a real estate boom during the pandemic.
Fast Format – November 2020
It’s time for new era goals – as an industry, we’ve massively adapted. Get set for 2021, what do you need to do to get prepared? Let’s make the rest of this year count. This is our time, the time to do great work and to make it as an agent. This is an exclusive, limited-edition event – Fast Format. We cover getting ready for 2021 now, how to list now for next year, how to re-position existing stock to get it sold, how to make data-driven decisions for a much bigger business next year.
Go for growth – migration patterns
You’ve got to grow your business and in this week’s Coaching Tip I’ll show you how to go for growth by understanding buyer/seller migration patterns, capturing your market, turning customers into marketers, and getting excited about what you do.
Reward and Recognition
Reward and recognition is one of the best ways to renew and retain talent for your team, and in this Growth, Leadership and Management Tip I’ll show you how and why putting the customer at the centre of everything you do includes applause for your own people.
Ep 251 – Building profile
In this weeks edition of the podcast, Alexander Phillips and Josh Phegan discuss how to build your profile rapidly. From the role of customer experience, social proof during a transaction, how to work auctions and PR to create personal brand momentum. This is an episode not to be missed.
Ep 250 – Competitive drive
In this week’s podcast, Alexander Phillips and Josh Phegan talk about how to build that winning edge, competitive drive. They review the critical areas, including what to do around post listing presentation follow-up, how to be in the moment and present when presenting, the role of enthusiasm and dedication, why there is no competitor and how customer obsession helps you to win.