You can’t get lazy around the experience you provide, especially during this market slowdown. In today’s Coaching Tip, I’ll show you how to get buyers to opens, what to do when they get there, and how to boost customer confidence in the market, and in you.
Tag Archives: touchpoints
Ep 329 – Mapping consumer experiences
In this podcast, Josh Phegan and Alexander Phillips discuss mapping consumer experiences, standards for 6-star service, coaching your team with options they can use to win the listing, and touchpoints that show the vendor you’re there for them every step of the way.
Fast Pace Ep 43 – The value in big data
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss the value in big data, and how to use it to open up new markets and play a larger game. They talk about data lakes, data driven decisions for the future, customer touchpoints and integrating your CRM, how data can create a more human connection, ways to use AI, combining the digital and real world experience and investing in people who can make those connections.