You don’t realise the power sitting inside the data you have. In this Growth, Leadership and Management Tip I’ll show you the data lake and the future of business, and the power you’ve already got to create a customer experience that will increase your referrals.
Tag Archives: referral
Customer experience design
If you’re going to command the fees, referrals and success you need, you must understand customer experience design. In this Coaching Tip, I’ll show you the power of perceived value and how to redefine what customer service looks like on the inside of your business.