In this week’s podcast, Alexander Phillips & Josh Phegan discuss:
How to use the timeline method to encourage sellers to market now.
When to list for 2022.
The best way to progress customers, maintain your focus and finish this year strong.
Tag Archives: real estate
Fast Pace Ep 30 – Defining customer experience
This Fast Pace episode features Dean Mackie and Josh Phegan on defining customer service, why that’s important and how to do it. They show how to define customer points of pain and what they really want, ways to provide service and build trust around those points, and how to charge for the value of the customer experience you provide.
Ep 297 – Fixing follow-up failure
In this week’s podcast, Alexander Phillips and Josh Phegan discuss what to do after market appraisals, how to add value to sellers on your seller hitlist, what to do when you’re competing for the listing to win, and the secrets to building repeat and referral business from past clients.
Founders Ep 1 – The new era of digital workflow
In this podcast, Josh Phegan & David Choi interview Angus Ferguson, Commercial Director of Agent Solutions at Domain Group. In this first episode, we talk through the journey from taking bids at auctions and distributing sales results to signing agency agreements and contracts digitally, the rise of the digital agent and how apps are reinventing workflow. Angus’s vision for the future of work is by designing customer interaction and experiences for both the real and digital world.
Find your angle
There are angles for everything happening in the market right now and with this Coaching Tip I’ll show you how to find your angle, why great agents are always looking for them, and what to expect next so you can keep it fresh and keep it easy for the customer.
Fast Pace Ep 28 – Lifting engagement across workforces of the future
In this Fast Pace episode, Dean Mackie and Josh Phegan discuss lifting engagement across workforces of the future and what that looks like. They explore hybrid workplaces, cross-generational expectations, non-dollar-productive activities, exercises for maximising engagement, leadership that connects to people, and the plus dot minus chart for measuring engagement.
Ep 295 – The ultimate formula
In this week’s podcast, Alexander Phillips and Josh Phegan discuss how to build a rock-solid sales business based on three cornerstones – how you generate your leads, what you say in the ultimate customer story to win your listings, and how you process those listings to ensure you sell them for the maximum price.
Master that routine
Wherever you’re working today, it’s critical to master that routine. In this Coaching Tip, I’ll show you how routine sets you free, puts you in charge of getting the work done no matter where you physically are, and sets you up for success into the future.
Fast Pace Ep 27 – Why the vision comes first (before brand, before market, before anything else)
This episode of Fast Pace features Dean Mackie and Josh Phegan on why the vision comes first, before brand, market, or anything else. They discuss how vision defines everything you do, why a rebrand alone isn’t enough, how vision is fundamental to serving the customer, what can limit vision, and why you need a sense of growth and alignment with a long term vision.
Ep 294 – Bringing deals together
This podcast features Josh Phegan and Alexander Phillips on keeping the pulse on by using case studies to progress vendors, handling solo offers, setting reasonable expectations, negotiating challenges, creating competition, and keeping on top of dynamic markets.