Data driven performance management

Numbers never lie, and in my Growth, Leadership and Management Tip today, I’ll talk about data-driven performance management, skills to build momentum and meet your target, numbers you need to track, and two key things you must do to get performance management right.

Finding your angle: tactical conversations

You’ve got to know why customers decide to choose you. In this Coaching Tip I’ll help you with finding your angle and discovering the tactical numbers that will show what you can do for the client to make choosing you as their agent an easy decision.