Focusing on what’s important now will make your business great. In this Growth, Leadership and Management Tip, I’ll show you how to stay optimistic under any circumstances and use W.I.N. to help your people learn new skillsets, get clarity, pivot and realign.
Tag Archives: management
Talent development squad
Every one of your people has an expiry date. You need a talent development squad and in this Growth, Leadership and Management Tip I’ll tell you about teach-and-train, pre-start skills surveys, and shortening the training cycle for your future superstars.
Fast Pace Ep 42 – Managing for high performance
This episode of Fast Pace features Dean Mackie and Josh Phegan on managing for high performance – what it is and how to manage for it. They look at types of performance and discuss how to challenge and measure high performers, understand their individual needs and outline some special requirements for managing high performance people, whilst supporting the development and lifecycle of each individual.
How you win, pitch and serve
You’ve got to know how you win, pitch and serve, and in this Growth, Leadership and Management Tip I’ll help you define your formula, train your people to deliver your brand’s unique customer experience, and keep those customers coming back.
Recruiting
No unicorn agent is simply going to walk in and ask to work for you. In my Growth, Leadership and Management Tip today I’ll show you what recruiting is all about, which platforms for success you must have, and how to make it simple to attract the best talent.
Fast Pace Ep 39 – Pricing for your services
Today’s Fast Pace podcast features Dean Mackie and Josh Phegan on pricing for your services. They describe several pricing models, explain value-based pricing and ways to influence customers’ perceived value, using the best language to tell your story and win in the marketplace, how to differentiate yourself, and pricing based on confidence.
Fast Pace Ep 38 – Setting the strategy for 2022
This Fast Pace podcast features Dean Mackie and Josh Phegan on setting the strategy for 2022. They discuss how to get out of tactical mode, reevaluate what it is you need to get done, reconnect with your vision for 5 years and beyond, re-recruit your own people, shift expectations as events happen, and bridge the knowing vs. doing gap.
Build the infrastructure, document the systems
Your business can absolutely sing if you enable and support decision making at the lowest levels. In my Growth, Leadership and Management Tip today I’ll show you how to build the infrastructure, document the systems, and guide your people so they know what to do.
Fast Pace Ep 37 – Ageing workforces – keeping people in the game with flexible working
This Fast Pace episode features Dean Mackie and Josh Phegan on ageing workplaces, tracking time vs. skill, cultural alignment and nurturing a broader family to serve a broader audience. They examine how age affects customer appeal, work-life balance, adapting to new technologies, organisational culture, and skill-sharing between older and younger agents.
Ep 304 – Assistants teach you systems
In today’s podcast, Josh Phegan and Alexander Phillips talk about teaching systems and learning what your business needs in the process, time management and accountability, promoting leadership, consistency vs. rigidity, and regularly improving your systems.