In this weeks episode, Dean Mackie and Josh Phegan discuss the intersection between the digital and the real world. They go deep into understanding how agents now need to interact in both environments to understand future customer needs, be there at every decisive moment, and amplify what works.
Category Archives: Podcast
Ep 273 – Rethinking customer experience
In this podcast Josh Phegan and Alexander Phillips discuss rethinking customer experience, running and working your database, how to use the search function, which customer details you need to enter, and how not to waste time reviewing notes when you should be making calls.
Fast Pace Ep 5 – Language in business
In this week’s episode, Dean Mackie and Josh Phegan discuss the power of language in business. What can you learn from Cirque du Soleil and the fastest growing real estate firms in the country? One simple thing, they all have their unique language that typifies culture, bonds teams and drives progress.
Ep 272 – Faster decisions
This podcast features Josh Phegan and Alexander Phillips on making faster decisions and building better call lists, matching buyers and sellers with previous appraisals, and creating momentum with a sense of urgency and a bit of fear.
Fast Pace Ep 4 – Functional lanes
In this week’s episode, Dean Mackie and Josh Phegan discuss how to rapidly reshape your team for growth with functional lanes, including why you need to let go to grow, the skills versus what’s needed matrix, what functional swim lanes are and why specialists and generalists are needed for each stage of business growth, and how you enable people to do their best.
Ep 271 – Deal confidence
In today’s podcast, Josh Phegan and Alexander Phillips talk about getting deal confidence by making the right decisions, understanding buyer urgency and what’s driving them, the importance of timing, and staying in control of the process.
Fast Pace Ep 3 – Service lines
In this week’s episode, Dean Mackie and Josh Phegan discuss the secret to serving today’s multi-dimensional customer including The services lines of a modern estate agency, why you need scale to drive recurring and ancillary income, the future service experiences that are required now, the power of data and relationships to serve in new and better ways.
Ep 270 – Unique Selling Proposition
In this week’s podcast, Alexander Phillips and Josh Phegan discuss unique selling propositions. What are they? How do they work? And what are the specific USP’s that win? They delve deep into brand, office and individual USP’s and how to use those when pitching to win.
Fast Pace Ep 2 – What builds a great culture?
In this week’s episode, Dean Mackie and Josh Phegan discuss how to build a great culture rapidly. We discuss: The role of purpose and values, how to define a brand – what it stands for, feels like, and it’s personality, what it means to be apart of your business, the essential systems to build a great business culture as it scales, the new world of recognition, awards, training and growth.
Ep 269 – Holding fee in competitive markets
In this week’s podcast, Alexander Phillips and Josh Phegan discuss what it takes to win on value. They showcase the different ways to present fee, how to understand your value when presenting, what to do during a fee negotiation and simple dialogue to overcome fee objections.