You need to foster great relationships with everyone you work with, and in this month’s Growth, Leadership and Management Tip I’m talking about working together with your people to determine how best to use time and energy to achieve the mission of the business.
Tag Archives: workflow
Ep 248 – Spring momentum
In this week’s podcast, Alexander Phillips and Josh Phegan get ready for Spring. Choose your best call lists – market appraisals, seller hit list, past clients, key referrers to drive market momentum. Commit to what great agents do – increase your appointment numbers – buyer appointments, market appraisals, listing appointments and for our Melbourne agents, get ready for a huge rebound in activity as we anticipate the post lockdown market.
Better dialogue
Some calls just come together and others go unbelievably wrong. The secret is better dialogue, and in my Coaching Tip this week I’ll show you some examples of game-changing questions to form a connection with each customer and make it easy for them to say Yes.
Ep 247 – Customers over competitors
In this week’s podcast, Alexander Phillips and Josh Phegan challenge agents who are competitor focused. You should keep your competitors close and drive your entire business around what you do for the customer. We’ll talk through understanding the moments that matter and developing a customer experience that keeps customers coming back for more.
Reduce the risk
There are four critical areas where you need to reduce the risk in your sales process. In this Coaching Tip, I’ll help you get clear on which areas those are, and how you can improve systems and people to amplify performance and get better results.
Data Driven Decisions
Time is powerful, and your diary runs your life. In my Coaching Tip this week I’m talking about making data-driven decisions about where to put your time, energy and resources, and how to teach this strategy to new people joining your business so they get better results.
Ep 245 – The game of confidence
In this week’s podcast, Alexander Phillips and Josh Phegan discuss the game of confidence. What impact will the Melbourne lockdown have on national confidence? And what would Alexander do if he had 30 business days to improve his business in a lockdown?
What do you do with feedback?
We often tend to do what other agents do, but what do you do with feedback? In my Coaching Tip this week I’ll tell you when and how to get feedback you can actually use, what to avoid doing, and I’ll share insights from using these methods inside of my own business.
Teach, Test, Train
As a leader, your job is to provide a platform that guarantees success. In my Growth, Leadership and Management Tip this month I’ll show you how to teach, test, train fundamental skills that ultimately deliver the customer service and business growth you need.
Cycles – Less Stock; Less Fee?
We’re in a crisis of confidence as agents fear there’s not enough stock, so they drop fee. In this Coaching Tip I’m talking about why less stock, less fee competition doesn’t make sense, how it impacts the industry, and what you need to be doing instead to win.