Tag Archives: customer obsessed

Fast Format – September 2020

Get set for Spring, progress your pipeline and win more listings. Let’s make the rest of 2020 count. In a world that’s rapidly changing, you must adapt. This is our time, the time to do great work and to make it as an agent. During the session, you’ll learn: What the best agents are doing to maximise their results during COVID-19, how to set yourself up for an incredible finish to 2020, where to spend your time and energy to get the most results, how to work your pipeline and produce listings now, what to do in your listing presentation to be dynamic and the agent of choice. It’s a Fast Format for a rapidly changing market. It’s time to re-invent. It’s time to own the future.

Ep 247 – Customers over competitors

In this week’s podcast, Alexander Phillips and Josh Phegan challenge agents who are competitor focused. You should keep your competitors close and drive your entire business around what you do for the customer. We’ll talk through understanding the moments that matter and developing a customer experience that keeps customers coming back for more.

Data Driven Decisions

Time is powerful, and your diary runs your life. In my Coaching Tip this week I’m talking about making data-driven decisions about where to put your time, energy and resources, and how to teach this strategy to new people joining your business so they get better results.

What do you do with feedback?

We often tend to do what other agents do, but what do you do with feedback? In my Coaching Tip this week I’ll tell you when and how to get feedback you can actually use, what to avoid doing, and I’ll share insights from using these methods inside of my own business.

Cycles – Less Stock; Less Fee?

We’re in a crisis of confidence as agents fear there’s not enough stock, so they drop fee. In this Coaching Tip I’m talking about why less stock, less fee competition doesn’t make sense, how it impacts the industry, and what you need to be doing instead to win.

Talk your way to the Future

The way through this crisis is to talk your way to the future and help others get through it with you. In this week’s Coaching Tip I’ll show you opportunities to connect with others, turn worry into productive thinking, and gain personal fulfilment along the way.

Working for the Rebound

Today we’re in a set of extraordinary events, needing to be present for customers whilst still working for the rebound. In this week’s Coaching Tip I’ll show you what you can be doing now, and how focusing on the future will set you up for incredible success.