It’s up to you to make sure your team is delivering your ultimate customer experience. In my Growth, Leadership and Management Tip today I’ll help you measure team engagement, establish clarity, and drive purpose at the highest levels of your organisation.
Tag Archives: clarity
Fast Pace Ep 24 – Tactical excellence vs. strategic negligence
In this Fast Pace episode, Dean Mackie and Josh Phegan explore perspectives around tactical excellence vs. strategic negligence, with insights on what tactics and strategy are and why you must balance both, the measure and adjust strategy concept, clarity on goals and what must be done to reach them, setting a 90-day cadence, and delivery through technical excellence.
Follow-up systems
You’ve done an incredible listing presentation, now what do you do next? In this Coaching Tip, I’ll show you follow-up systems that deliver an amazing customer experience and show them you are seriously good at what you do.
Fast Pace Ep 8 – Metrics for clarity of mission
In this week’s episode, Dean Mackie and Josh Phegan discuss getting clarity on your mission by using metrics to guide decision making. They examine measurements you can apply to your own business, benchmarks that prove achievement, and what to do now to accelerate your growth. Dean and Josh show how changing the way you think leads to greater focus, they agree on taking the long-term view, and advise thinking big around the mission.
Prospecting formula
The secret to your success is clarity around what you do and how it works. In this Coaching Tip, I’ll help you build a prospecting formula to find the answers you need to excel performance, build your business, and maintain momentum around everything you do.
Fast Pace Ep 7 – Define and live your purpose
In this Fast Pace episode, Dean Mackie and Josh Phegan look at clarity of purpose. They examine purpose as part of your vision, of living your life, and defining what it actually is. They discuss its influence around problem-solving, serving the customer, and decision making. Dean and Josh illustrate ways businesses deliver the idea of who they are and what they’re about to the customer, and why your purpose is never ultimately achieved.
Ep 265 – Clarity with terms
In this weeks episode, Alexander Phillips and Josh Phegan discuss how to set the terms clearly for the moments that matter, how Alexander sets out the terms of buying before the auction, the power of organisation – getting everything in the right order so you can act quickly, and empowering buyers to act in fast markets.