Follow-up systems

You’ve just done an incredible listing presentation and all that’s left is to get that signature. What do you do next? In my Coaching Tip this week I’ll show you the follow-up systems you need to help you work through with that client.

I’ll step you through some of the key things you can do and systems you can create to speed performance. And I’ll illustrate how to use your mobile phone to generate everything your team needs to move into action and deliver an amazing customer experience.

This is the way you win in business, by systemising your process so that everything happens quickly and consistently on the inside of your own team. It all begins with you gaining clarity around what to do as soon as you leave the listing presentation.

We’ll discuss some of the follow-up systems available for you to formalise your procedures and still be flexible and responsive. Leave the customer with a lasting impression that you’re seriously good at what you do and you will always win that business.

Fast Pace Ep 9 – Values in business

This week Dean Mackie and Josh Phegan discuss and define values in business, and illustrate the benefits of those values in decision making. Dean lists quality, responsibility, mutuality, efficiency and freedom as foundational values, and Josh shares a team exercise in living out those values. They talk about health and fitness as values that impact performance, and the necessity that everyone in the organisation knows its values.

Ep 276 – Long term success

In this week’s episode of the High-Performance Podcast, Alexander Phillips and Josh Phegan discuss long term success as an agent. Whilst you can earn incredible income during the boom, it’s what you do with that income that determines your wealth. They break down the critical role of staying humble and hungry in any market whilst maintaining simple disciplines to keep you at your best.

Investing ahead of the curve

Whatever it is you want, investing ahead of the curve is necessary to get it. In my Coaching Tip this week I’ll show you exactly how to take control and build the infrastructure that supports your business growth.

Infrastructure is about making sure you’ve got everything you need in place for the way your business works. I’ll talk about what those necessary things are and the systems you need to build around them.

Bringing someone new onboard will quickly expose your business challenges and the systems you don’t have in place to deal with them. I’ll tell you how their questions allow you to build those systems you need and identify the ones you already have that are broken. 

Investing ahead of the curve depends on how you think about the people and the systems that allow you to grow. Define the problem you need to solve, set sustainable practices for long term stability, and know your benchmarks to rapidly scale your business.

Fast Pace Ep 8 – Metrics for clarity of mission

In this week’s episode, Dean Mackie and Josh Phegan discuss getting clarity on your mission by using metrics to guide decision making. They examine measurements you can apply to your own business, benchmarks that prove achievement, and what to do now to accelerate your growth. Dean and Josh show how changing the way you think leads to greater focus, they agree on taking the long-term view, and advise thinking big around the mission.

Strategy, measure, adjust

As a business owner, it’s important for you to understand what current strategies you’ve got in play. In my Growth, Leadership and Management Tip this month I’ll show you how to use the strategy, measure, adjust process so you can stop losing your best initiatives.

I’ll start with an example of why we so often fail to achieve what we set out to do. Then I’ll show you when best to determine your strategy and method of measurement. From there you’ll find out how to adapt and improve the way you work your strategy.

Wastage is one of your biggest costs in business and it happens when you put all your efforts into things that don’t produce. I’ll explain why measuring and adjusting is the secret to finding out what really gets you the result you need.

I’ll discuss how to do marketing that fundamentally helps the customer, awareness campaigns vs. conversion campaigns, and how the strategy, measure, adjust approach will help you create that point when the customer clicks and makes the purchase.

Ep 275 – Working pipelines in hot markets

In this week’s podcast, Alexander Phillips and Josh Phegan discuss how to work your pipeline in hot markets. With sale prices rapidly accelerating, it’s tempting for vendors to hold off. How can you use an accelerating market to your advantage? What are the key drivers in decisions? And what value adds can you provide to assist sellers in making their decision?

Prospecting formula

The secret to your business success is to get clear about what you do, when to do it, and why it works. In this Coaching Tip, I’ll help you build a prospecting formula that will give you that clarity and make success happen.

You’ll need to discover which lead sources are working for you and what to do with them. I’ll give you the one question you need to ask and show you where to look for the answers. We’ll talk about playing to your strengths and going deeper with client relationships. 

The best businesses in the world understand that real business growth is all about the size and frequency of the customer spend. I’ll tell you how to do multiple client transactions over time, and I’ll break down the formula for how that works.

This prospecting formula will give you measurements to tell you if you’re on or off track, and that will help you excel performance. When you know what you do and how it works then you can scale a team, build your business, and maintain momentum around everything you do.

Fast Pace Ep 7 – Define and live your purpose

In this Fast Pace episode, Dean Mackie and Josh Phegan look at clarity of purpose. They examine purpose as part of your vision, of living your life, and defining what it actually is. They discuss its influence around problem-solving, serving the customer, and decision making. Dean and Josh illustrate ways businesses deliver the idea of who they are and what they’re about to the customer, and why your purpose is never ultimately achieved.

Ep 274 – Crafting a better listing story

During this week’s podcast, Alexander Phillips and Josh Phegan discuss the importance of creating a brand story in your listing presentation. It’s the ultimate story of what you do for the customer, how you make it easier, better, faster for today’s consumer.