In this episode, Dean Mackie and Josh Phegan look at change management processes and practices, why change is good and necessary, and how to make it easier. Dean explains why people resist change, and Josh breaks down the action plan for implementing a new initiative and helping a team get on board with it. Dean exposes some fears people have around change and suggests making things more visible and learning to pivot quickly.
Defining culture
What’s it like to work inside of your business? In this month’s Growth, Leadership and Management Tip I’ll explain why defining culture is so important to your business and the way you support it as a leader.
Whatever your definition of success, culture is critical to achieving it. I’ll step through some of the attributes of a great culture and help you define what you want your own business culture to be like.
If you don’t create your culture it will create itself. You have to put the systems, people and processes in play to support your desired cultural environment. And that environment will determine who comes to work with you and who stays on with you.
I’ll show you some things you can do right away to rapidly improve your culture. Let’s get clear around defining culture inside of your organisation so that when you grow into more locations your culture will carry over into those environments as well.
Ep 277 – Fast-paced environments
In this week’s episode of the High-Performance Podcast with Alexander Phillips and Josh Phegan they discuss how to keep up in fast-paced environments. With so many different ways the customer interacts, from social inboxes, to calls, emails and SMS, what does Alexander do to keep up and stay in front? What are the go to’s to deal with an ever-increasing volume of work?
Follow-up systems
You’ve just done an incredible listing presentation and all that’s left is to get that signature. What do you do next? In my Coaching Tip this week I’ll show you the follow-up systems you need to help you work through with that client.
I’ll step you through some of the key things you can do and systems you can create to speed performance. And I’ll illustrate how to use your mobile phone to generate everything your team needs to move into action and deliver an amazing customer experience.
This is the way you win in business, by systemising your process so that everything happens quickly and consistently on the inside of your own team. It all begins with you gaining clarity around what to do as soon as you leave the listing presentation.
We’ll discuss some of the follow-up systems available for you to formalise your procedures and still be flexible and responsive. Leave the customer with a lasting impression that you’re seriously good at what you do and you will always win that business.
Fast Pace Ep 9 – Values in business
This week Dean Mackie and Josh Phegan discuss and define values in business, and illustrate the benefits of those values in decision making. Dean lists quality, responsibility, mutuality, efficiency and freedom as foundational values, and Josh shares a team exercise in living out those values. They talk about health and fitness as values that impact performance, and the necessity that everyone in the organisation knows its values.
Ep 276 – Long term success
In this week’s episode of the High-Performance Podcast, Alexander Phillips and Josh Phegan discuss long term success as an agent. Whilst you can earn incredible income during the boom, it’s what you do with that income that determines your wealth. They break down the critical role of staying humble and hungry in any market whilst maintaining simple disciplines to keep you at your best.
Investing ahead of the curve
Whatever it is you want, investing ahead of the curve is necessary to get it. In my Coaching Tip this week I’ll show you exactly how to take control and build the infrastructure that supports your business growth.
Infrastructure is about making sure you’ve got everything you need in place for the way your business works. I’ll talk about what those necessary things are and the systems you need to build around them.
Bringing someone new onboard will quickly expose your business challenges and the systems you don’t have in place to deal with them. I’ll tell you how their questions allow you to build those systems you need and identify the ones you already have that are broken.
Investing ahead of the curve depends on how you think about the people and the systems that allow you to grow. Define the problem you need to solve, set sustainable practices for long term stability, and know your benchmarks to rapidly scale your business.
Fast Pace Ep 8 – Metrics for clarity of mission
In this week’s episode, Dean Mackie and Josh Phegan discuss getting clarity on your mission by using metrics to guide decision making. They examine measurements you can apply to your own business, benchmarks that prove achievement, and what to do now to accelerate your growth. Dean and Josh show how changing the way you think leads to greater focus, they agree on taking the long-term view, and advise thinking big around the mission.
Strategy, measure, adjust
As a business owner, it’s important for you to understand what current strategies you’ve got in play. In my Growth, Leadership and Management Tip this month I’ll show you how to use the strategy, measure, adjust process so you can stop losing your best initiatives.
I’ll start with an example of why we so often fail to achieve what we set out to do. Then I’ll show you when best to determine your strategy and method of measurement. From there you’ll find out how to adapt and improve the way you work your strategy.
Wastage is one of your biggest costs in business and it happens when you put all your efforts into things that don’t produce. I’ll explain why measuring and adjusting is the secret to finding out what really gets you the result you need.
I’ll discuss how to do marketing that fundamentally helps the customer, awareness campaigns vs. conversion campaigns, and how the strategy, measure, adjust approach will help you create that point when the customer clicks and makes the purchase.
Ep 275 – Working pipelines in hot markets
In this week’s podcast, Alexander Phillips and Josh Phegan discuss how to work your pipeline in hot markets. With sale prices rapidly accelerating, it’s tempting for vendors to hold off. How can you use an accelerating market to your advantage? What are the key drivers in decisions? And what value adds can you provide to assist sellers in making their decision?