This Fast Pace podcast features Dean Mackie and Josh Phegan discussing leadership and titles. They define what leadership actually is, examine how titles affect ego and self worth, look at the reasons we have titles and consider whether they’re an outdated notion. They note the ways titles are perceived by both outside and inside customers, and advise making titles that are useful for describing functional roles within the business.
Category Archives: Podcast
Ep 283 – What to do when you get busy
In today’s podcast, Josh Phegan and Alexander Phillips talk about what to do when things get busy, with simple ways to regain and maintain control, how to change what you do to become super-efficient, and better ways to run your day.
Fast Pace Ep 15 – Attributes of great brands
In this week’s episode, Dean Mackie and Josh Phegan look at the attributes of great brands beyond logos and signature colour schemes. They talk about how a brand connects with the consumer, brand stories that promote customer loyalty, creating the brand experience around what people want, and the little things that differentiate your brand from the competition.
Ep 282 – Getting cut through with great call technique
In today’s podcast, Josh Phegan and Alexander Phillips talk about techniques for making quality calls, making those calls brief, direct and productive, dialogues for types of calls, when and how to leave a voice message, and being an authority on your market.
Fast Pace Ep 14 – Sales management 101
This episode features Dean Mackie and Josh Phegan discussing Sales Management 101. Dean clarifies what a sales manager actually does and outlines some of the 101s to watch out for. They talk about tactical sales management and what makes a great sales coach. Josh advises we criticise generally and praise individually, and Dean reminds us that we are not our behaviours.
Ep 281 – What to look for in new recruits
This podcast features Josh Phegan and Alexander Phillips on what to look for in new talent, hiring for sustainability, understanding why you’re hiring someone, and being personally involved in helping your people develop and invest in themselves.
Fast Pace Ep 13 – Rolling out new initiatives
This week Dean Mackie and Josh Phegan focus on successful rollout plans. Dean points out that everyone wants improvement but no one wants to make changes, and suggests ways to make benefits outweigh the pain. They discuss the plus-dot-minus assessment methodology, Josh explains the five-step change model, and they agree that the biggest cost in any business is wastage.
Ep 280 – Shifting markets
In today’s podcast, Josh Phegan and Alexander Phillips talk about shifting markets and how to understand them, factors that affect market dynamics – especially government and the Budget, and ways that COVID and the stimulus have impacted buyers.
Fast Pace Ep 12 – Driving USPs
In this episode, Dean Mackie and Josh Phegan talk about driving USPs. Josh begins discussion of unique selling propositions by defining what they are and pointing to the ways that businesses fail to fully support them. Dean weighs in with customer impressions and USP approaches that really stand out. Josh adds the need to find the one thing consumers will respond to and do that. Get clear on your unique components and use them.
Ep 279 – Navigating inbound calls
In this episode Josh Phegan and Alexander Phillips talk about navigating incoming calls inside of their organisations, handling mobile calls, techniques and technologies, what they hand off to team members, and Alex tells why he uses a landline for some calls.