Rote training for information alone will quickly fade from memory. In this Growth, Leadership and Management Tip I’ll tell you why you’ve got to train experiences to everyone inside of your business, and what that training looks like.
Training experience is about what it is that you do, and how you need to do it. It’s a sequence of events that occur in alignment. Without that ordered sequence the most important things happen randomly, or they don’t happen at all.
You want to minimise the variance in the level of service your business provides to the customer, and be known as the business that delivers high quality service with consistency, no matter which of your people the customer encounters.
I’ll show you how to map out all of the experiences that happen inside of your business to get a property sold, and train that core to the people inside of your organisation. Train experience and your people will consistently be exceptional in their delivery.