Some calls just come together and others go unbelievably wrong. The secret is better dialogue, and in my Coaching Tip this week I’ll show you some examples of game-changing questions to form a connection with each customer and make it easy for them to say Yes.
Tag Archives: relationships
Ep 247 – Customers over competitors
In this week’s podcast, Alexander Phillips and Josh Phegan challenge agents who are competitor focused. You should keep your competitors close and drive your entire business around what you do for the customer. We’ll talk through understanding the moments that matter and developing a customer experience that keeps customers coming back for more.
Reduce the risk
There are four critical areas where you need to reduce the risk in your sales process. In this Coaching Tip, I’ll help you get clear on which areas those are, and how you can improve systems and people to amplify performance and get better results.
Teach, Test, Train
As a leader, your job is to provide a platform that guarantees success. In my Growth, Leadership and Management Tip this month I’ll show you how to teach, test, train fundamental skills that ultimately deliver the customer service and business growth you need.
The Chief Energy Officer
CEO is a great business title and in my latest Growth, Leadership and Management Tip you’ll see why it means Chief Energy Officer, especially in these times. I’ll tell you how to make a plan, set intentions for your goals, and get on a new path starting right now.
Re-imagine Prospecting
It’s time to define a formula for what you do and how you generate leads. In this week’s Coaching Tip I will help you re-imagine prospecting, build a social network, expand with landlords and past clients, and overall find your strengths and play to them.
What does great buyer work look like?
Buyers are your biggest database category, but you have to know what to do with them. So what does great buyer work look like? It’s the art of what a great prospecting agent does, and in this week’s Coaching Tip I’ll show you exactly what you need to know, do and say.
Work on the Right Problems
What you’re doing right now isn’t helping your business grow. You’ve got to work on the right problems, and this week my Coaching Tip will help you find your best lead sources, become “The Verb” of your area, and discover the secret behind being customer-obsessed.
Ep 226 – How to Break into New Markets
This podcast features Josh Phegan and Alexander Phillips on breaking a new market as an agent, appealing to the right demographic, handling extremely expensive listings, adapting to the property you’re handling, and never letting your insecurities get in the way of the deal.
Picking Markets – The Indicators To Watch
In this week’s Coaching Tip I’ll give you tips on picking markets, indicators to watch so you understand what’s happening in your marketplace, and ways to watch trends so you can move with those markets and win customers.