This podcast features Josh Phegan and Alexander Phillips on what to look for in new talent, hiring for sustainability, understanding why you’re hiring someone, and being personally involved in helping your people develop and invest in themselves.
Tag Archives: experience
Follow-up systems
You’ve done an incredible listing presentation, now what do you do next? In this Coaching Tip, I’ll show you follow-up systems that deliver an amazing customer experience and show them you are seriously good at what you do.
Ep 273 – Rethinking customer experience
In this podcast Josh Phegan and Alexander Phillips discuss rethinking customer experience, running and working your database, how to use the search function, which customer details you need to enter, and how not to waste time reviewing notes when you should be making calls.
Customer experience design
If you’re going to command the fees, referrals and success you need, you must understand customer experience design. In this Coaching Tip, I’ll show you the power of perceived value and how to redefine what customer service looks like on the inside of your business.