Hybrid teams

The quality of your leadership skills has to increase tenfold if you’re leading hybrid teams. In this Growth, Leadership and Management Tip I’ll show you basic leadership models, key skills that make hybrid teams work, and how to set your post-covid culture.

Ep 281 – What to look for in new recruits

This podcast features Josh Phegan and Alexander Phillips on what to look for in new talent, hiring for sustainability, understanding why you’re hiring someone, and being personally involved in helping your people develop and invest in themselves.

Core skills

The most important thing is to do the core of what great agents do. In this Coaching Tip I’ll focus on the basic core skills you must have if you want to earn customer loyalty,  show advantages to being your customer, and be exceptional at what you do.