Ep 346 – Service experience

In this week’s podcast, Alexander Phillips and Josh Phegan discuss defining and delivering a great service experience. It starts with defining what sellers and buyers find critically important and then setting delivery standards to meet and exceed those expectations.

Ep 343 – The one percenters

In today’s podcast, Josh Phegan and Alexander Phillips talk about predicting markets, the one-percenters, the buyer’s point of view, private appointments, shortening the time to run a campaign and how to keep ahead of all the competition.

Ep 341 – Power of teams and workflow

In this podcast, Josh Phegan and Alexander Phillips discuss the power of teams and workflow. They talk about why you grow a team, helping your people grow, why high expectations make work easier, and building market share by always staying in momentum.

Ep 340 – Cross selling

This podcast features Josh Phegan and Alexander Phillips on cross selling, beginning with the just sold call, to how the customer thinks, the advantages of working in multiple marketplaces, and doing the transaction well, not just getting it done.

Ep 335 – Bringing future plans forward

In this week’s High Performance Podcast, Alexander Phillips and Josh Phegan talk through the skill of bringing buyers and sellers to market faster. They look at:
The role suppliers, stakeholders and agents can play.
Understanding the vision and dissatisfaction of your client.
What to do, and how to say it, so consumers feel confident to proceed.