Ep 215 – Starting Back Early

In this High-Performance Podcast for Real Estate Agents, Josh Phegan and Alexander Phillips discuss making the first quarter of 2020 count. Alex starts with knowing your trigger dates, dynamics and data as early as October before the new year begins. Josh warns against going into holiday mode too soon whilst the market is still good, and letting others get the jump on you before you’re ready to come back. Josh lists several opportunities you’ll miss if you’re not planning ahead of the curve and you’re just being reactive to the market today.

Alex states that you’ve got to be working 6 months in advance to stay ahead and avoid getting into panic mode. And Josh advises using the upcoming holiday period to recharge your energy, clarify your goals, and reinstate what’s most important in your life.

What you tolerate is your standard

In business, you must have standards, but let’s be clear: What you tolerate is your standard. In my Coaching Tip this week I’ll show you how standards affect customer service, and why your customer service is your brand.

First I’m going to define what the customer experience is by stepping you through an open for inspection from the customer’s point of view. You’ll see clearly what the customer’s expectation is for how you should serve them.

This standard allows you to get great buyer work, which leads to great listings. As you meet more and more people your standards need to scale. But too many agents don’t even know what their standards are, and so those standards start to slip.

Ultimately the challenge is that when you drop those basic standards the most powerful things you’ve been doing inside of your business vanish. Think about where you actually need to establish standards, because they’ll lead you to better outcomes.

I’ll list some examples of basic standards and ways to offset sticky situations. Remember, what you tolerate is your standard, so instead of ignoring or improvising, design a process around what your customer goes through so you can provide better service for them.

I hope you’ve enjoyed today’s Coaching Tip, and I look forward to seeing you here again next week.

Ep 214 – Perfecting the Pitch

In this week’s podcast, we’re talking everything successfully pitching. Alexander reveals the secret to winning business and the role of energy in winning business. Josh talks through the essential dialogues to win by making it easy.

Ep 212 – Special Edition – Part 2 – Live from The IVY Ballroom at LSN19

In today’s podcast, Josh and Alexander talk how to position yourself in the market and how the use last 20 sales document to differentiate. We discuss the forwards for what’s ahead and what Alexander’s doing now to sell his existing stock and list for next year.

2020 Listings Now

What is your vision for listings in your January and February campaigns? I’m telling you why and how to start your 2020 listings now in this week’s Coaching Tip. First I’ll tell you about some fundamental changes in the Australian marketplace you need to know.

There’s a new first-time owners deposit scheme that will have 10,000 new buyers coming into the marketplace and you need to know what you should do as an agent. I’ll explain what’s going to happen and how you can be ready.

I’ll give you a simple exercise to get you thinking about what you have now at the end of 2019 and what you want to do to start off on the right foot in 2020. I’ll also give you some dialogue to use for winning an exclusive agency agreement.

Next, I’ll tell you what to do with the underbidders from your last auctions in November and December and how to prepare your 2020 listings now to bring those buyers through those homes during December and January. Finally, I’ll give you my predictions for what should be your busiest and most productive days going into the new year.

I hope you’ve enjoyed today’s Coaching Tip, and I look forward to seeing you here again next week.

Meeting Rhythms

Your number one job as a leader is to make sure you’ve got the right focus on the important conversations inside of your business. In this month’s Growth, Leadership, and Management Tip I’ll tell you why I believe meeting rhythms are everything.

Think about which meeting rhythms build momentum, starting with sales meetings. Your people should leave each meeting inspired to go out and make more sales. It’s your job to make those meetings fun and energetic.

The most important meetings I’ll talk about include the pipeline progression meeting, weekly buyer meeting, and recruitment meeting. A key meeting inside of my own business is the broken systems meeting. If you stay focused on the things that matter with meeting rhythms you literally cannot fall backwards.

I hope you’ve enjoyed this month’s Growth, Leadership, and Management Tip, and I look forward to seeing you here again next month.

Ep 211 – Special Edition – Part 1 – Live from The IVY Ballroom at LSN19

In today’s podcast, Josh and Alexander talk about the most important lessons in 2019 and the challenges Alexander faces in the lounge room. We talk about how to become customer-obsessed and what to pitch to set you apart.

How to be Positive

Positive task orientation tells us how to play at our best and recover quickly. Most of all you’ve got to know how to be positive, and in my Coaching Tip this week I’ll tell you a number of easy ways to do that.

Remember as an agent that people buy your energy, so feeling at your best is valuable. When challenges and obstacles come at you, like the changes and conditions in the market right now, you need to know how to get through them.

Every day you have to be working your pipeline, now and well into the future. The way to do that is through consistently performing a few fundamental individual actions. I’ll tell you why you need to follow a daily routine, and step you through my own.

It’s especially important to know how to keep going when all of your positive emotions are suddenly gone. I’ll give you an example of how to be positive when nothing is working out for you. The secret is to learn to get yourself back on track and being You again.

I hope you’ve enjoyed today’s Coaching Tip, and I look forward to seeing you here again next week.

Ep 210 – Finishing Strong and Kicking Off 2020 Now

This High-Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on finishing strong in 2019 and then kicking off for 2020. Josh looks at changes in conditions and getting sidetracked in the last months of the year, and knowing what you need to do next. Alex tells how to get on it quickly so you have plenty of stock to begin 2020, and he shares some of his own plans and goals for driving into the new year.

Josh states that however you end the last 6 months of this year, and how you start in the first 6 months of the next year, will make a massive difference to what you can do for the rest of 2020. Start thinking about it now so you can build consistency and momentum to get the results you deserve.28