You know you’re supposed to do a whole range of things, but do you? And then do you know what to do next? In this Coaching Tip I’ll help you get clear on what to do and then what comes after, and how to train your team to find that clarity.
For example, when you finish doing a market appraisal, then what? And then what’s next? I’ll show you how to take what the best agents do and build a simple system around that, like a market appraisal menu, so that even new team members can clearly see what to do next.
You can design great customer experiences by taking the randomness out of your business. Define which action is best for each specific circumstance, and step by step you’ll be turning that market appraisal into a listing, then turning that into a sold property.
I’ll show you how to use ‘then what’ to test and assess what your trainees actually know by taking them to the place where they don’t. If they can’t explain it and then define it, then it’s not going to happen. Give them what they need to take the next step and win.