In today’s High-Performance Podcast for Real Estate Agents, Josh Phegan and Alexander Phillips discuss navigating incoming calls as they’re coming in fast and furious. Alex outlines what his organisation has been doing to address online inquiries and reduce wastage around open homes. Josh addresses efficiently handling mobile calls and Alex offers tips for keeping calls short whilst fully answering customer queries.
They share techniques and technologies they use, how much they pass on to their team members, the importance of responding to messages quickly, and Alex explains why he still uses a landline for much of his phone work.