One of your most important skills as a leader is making sure your team is fully delivering your ultimate customer experience. In this Growth, Leadership and Management Tip I’ll show you how to make sure you’ve got team engagement at the highest levels of your organisation.
Engagement is especially difficult in the hybrid environments we’re working with today. I’ll help you drive engagement by establishing clarity around what your people are there to do and placing purpose at the centre of it all.
Especially now in the COVID era leaders must employ innovative new engagement measures because this is not done yet. I’ll give you some examples of things you can do to help your team stay focused, motivated and engaged.
It’s up to you to drive your team engagement. I’ll show you how to use a plus-dot-minus chart to measure how good we are at meeting our goals and moving together in the same direction. Nail this with your team and you’ll win in any situation.