You can have a business that absolutely sings if you just bring all decision making down to the lowest level in your organisation. In this Growth, Leadership and Management Tip I’ll show you how to build the infrastructure and document the systems that work.
If you don’t have the right infrastructure you’re in trouble. You don’t want to be in the leader-follower model where you have to make all the decisions. What you need are really clear guidelines for your people so they can make the right decisions on their own.
Businesses that establish clear documentation explaining how you generate leads, win the business and service your customers are the ones that ultimately win. Anyone coming into your organisation should know right away what you do and don’t do.
The most powerful businesses make data-driven decisions instead of bringing in random ideas that don’t fit in their business framework. Get clear on what you do, document it, then teach, train and test it on the inside of your organisation.