So you do the market appraisal, the buyer appointment, the listing presentation – then what? In this Coaching Tip, I’m talking about 3 lists of steps to get clear on what comes next in the customer’s experience with you after you cover the basics.
What you want to know is the problem the customer wants to solve by selling and moving. Once you know that, you’ll know what to do next. I’ll help you get clear on the customer journey and how to facilitate experiences.
You win the business by always thinking about what the next steps are, especially when you lose a listing presentation. I’ll tell you what you need to do next and why you never leave a meeting without knowing what that next step is.
You never have to ask, Then what? I’ll give you some examples of ways to stay steps ahead of where the customer is right now. You can lead them to their desired ultimate outcome by knowing what they want and what to do to get them there.