You don’t want to make that phone call because you assume that client doesn’t want to sell their house. In my Coaching Tip today I’m telling you that assumptions never win, and you don’t know what that person wants to do until you talk with them. They may actually need your help to decide what’s […]
Tag Archives: Vendor Management
Ep 110 – Service Standards
In this High Performance Podcast for Real Estate Agents Josh Phegan and Alexander Phillips talk about service standards, what they are and why they matter. Alex tells how those standards set the expectations with the client and what they do for you as an agent. Josh explains the importance of getting clear inside of your […]
Ep 107 – Determining the Customer Service Journey
In this High-Performance Podcast for Real Estate Agents, Josh Phegan and Alexander Phillips talk about determining the customer service journey. Alex tells why setting standards for customer service are important and Josh defines some of those standards. They discuss basics agents need to get right for business growth, customer touch points that shape the customer […]
Basic Negotiation
I see a lot of agents who don’t have a real understanding of what it takes to bring a deal together. My Coaching Tip today is all about basic negotiation, and I’m going to give you some tips that will surprise you. It’s the simple things that make all the difference in negotiation. The most […]
The Customer Experience
Your customer isn’t just buying a property; they’re buying an experience. In my Coaching Tip today I’m talking about the customer experience and where you want to set your standard. You can deliver a two-star experience or a six-star experience. The question is, would you rather get a two-star fee or a six-star fee? Providing […]
Ep 100 – Selling Vendor-Paid Marketing
In this High-Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on selling vendor-paid marketing. Alex tells some things you can do to encourage vendors to pay for marketing, especially if you’re just starting out. Josh explains the law of comparison and how to use it, and Alex tells why case studies […]
How Customers Can Fuel Your Growth
Everybody wants to make better decisions for the future. In my Coaching Tip today we’re going to talk about how customers can fuel your growth if you focus on being super relevant to them. Too many agents are concerned about the extras and they don’t make the most of what they’ve got. It’s the basics […]
Ep 96 – Rejection, Resilience, and Becoming a Great Agent
In this High-Performance Podcast for Real Estate Agents, Josh Phegan and Alexander Phillips talk about rejection, resilience, and becoming a great agent. Alex offers tips to prepare to build resilience and become really good at what you do, beginning with making better calls to reduce rejection. Josh comments on getting out of your own head […]
How Your Brand Positions the Fee
If you want to be the Louis Vuitton of your market, you can’t get away with performing like a reject shop. My Coaching Tip today is all about how your brand positions the fee, and making sure you’re providing the level of service that you charge for. The brand experience you provide to your customers […]
Ep 91 — Being a Person First and an Agent Second
This High-Performance Podcast for Real Estate Agents features Josh Phegan and Alexander Phillips on being a person first and an agent second. Alex opens with a reminder that your client chooses you to work with as a person, not the agency. They’ll be looking for a hard worker with good ethics. Josh stresses the necessity […]